Summary
Overview
Work History
Education
Skills
Unit Based Team Member
Timeline
Generic

Crissy Howard

Lexington,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Lead Health Unit Coordinator

Baptist Health Lexington
12.2016 - Current
  • Recruited, hired and trained staff, providing supervision, ongoing development and continuing education.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Assisted staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Liaised with other healthcare professionals to develop comprehensive patient care and provide highest quality of care.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
  • Increased efficiency in workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Assembled and maintained patient medical records and other documents related to patient care.

Patient Care Technician

Teresa Hienisch
07.2006 - 05.2022
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and feeding.
  • Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for well-being of patient.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Monitored vital signs and reported changes to family, ensuring timely medical interventions when necessary.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Reduced stress for patients and families through effective communication and empathetic support.

Home Health Aide

Lifeline Home Health
08.2003 - 09.2012
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Trained new staff members on best practices for home health care.
  • Managed complex wound care under supervision of registered nurse, facilitating timely healing processes.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Patient Care Technician

Veterans Affairs Medical Center
09.2008 - 11.2011
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

MBA - Health Care Admiinistration

Midway University
Midway, KY
05.2022

Bachelor of Science - Health Care Administration

Midway University
Midway, KY
05.2020

Skills

  • Heartsaver CPR AED (CPR AED)

  • Process Improvement

  • Work Planning and Prioritization

  • Decision-Making

  • Public Speaking

  • Epic Systems

  • Quality Assurance Practices

  • Critical Thinking

  • Healthcare Delivery

  • Strategic Planning

  • Performance monitoring

  • Hiring and Training

  • Health Information Systems

  • Professionalism and Ethics

  • Regulatory Requirements

  • Employee Recruitment and Hiring

  • Patient Safety

  • Service Utilization Improvements

  • HIPAA Guidelines

  • Organizational Goal Development

  • Problem Resolution

  • Customer Service

Unit Based Team Member

As A UBT member I work collaboratively with other staff to solve problems, improve performance, and enhance quality for measurable results. Our goal is to provide morale among the staff on our unit while also creating ways to enhance patient satisfaction.

Timeline

Lead Health Unit Coordinator

Baptist Health Lexington
12.2016 - Current

Patient Care Technician

Veterans Affairs Medical Center
09.2008 - 11.2011

Patient Care Technician

Teresa Hienisch
07.2006 - 05.2022

Home Health Aide

Lifeline Home Health
08.2003 - 09.2012

MBA - Health Care Admiinistration

Midway University

Bachelor of Science - Health Care Administration

Midway University

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Crissy Howard