Crissy Hupp
Tipp City,OH
Summary
Dynamic Loan Closer with over 20 years of experience in lending and risk management within a leading financial institution. Proven experience in streamlining processes, enhancing operational efficiency, and ensuring regulatory compliance. Successfully directed end to end loss mitigation closings, pipeline management, and relationship management. Directed record retention processes significantly reducing audit exposure and improving service delivery. With strong analytical skills and commitment to excellence, poised to drive impactful contributions that align with evolving needs of the mortgage lending industry.
Overview
21
21
years of professional experience
Work History
Senior Strategic Analytics Associate II
JPMorgan Chase
09.2023 - 06.2025
- Administered record retention processes and access controls across all shared drives and SharePoint environments, ensuring compliance with data governance policies, and completing quarterly recertification requirements for 11 years.
- Leveraged Oracle, Jira, and Business Intelligence (BI) platforms to facilitate cross-functional analytics, project tracking, and performance monitoring.
- Provided comprehensive reporting and in-depth analysis of consumer risk for originations, empowering strategic decisions by senior leadership and stakeholders for 13 daily, 16 weekly, and 38 monthly reports.
- Oversaw 13 semi-monthly and monthly sampling processes for origination quality assurance, upholding adherence to internal business quality standards, and regulatory expectations.
- Engineered and deployed dynamic dashboards using Tableau and Alteryx, enabling real-time insights and enhancing decision-making efficiency for business units.
- Developed and maintained advanced data solutions through coding in SAS, SQL, and Visual Basic, improving reporting accuracy and processing speed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
AVP II- CCB Originations Risk and LA Oversight
JPMorgan Chase
02.2017 - 09.2023
- Led cross-functional teams to streamline operational processes and enhance client service delivery.
- Developed and implemented strategic initiatives to improve risk management frameworks across departments eliminating 23 manual reports.
- Mentored junior staff, fostering skill development and promoting best practices in project execution.
- Analyzed market trends to inform decision-making and drive business growth strategies effectively.
- Directed end-to-end record retention processes in alignment with corporate policy and regulatory compliance requirements, effectively reducing audit exposure.
- Delivered strategic support across management teams to streamline exception handling and lending authority oversight, enhancing organizational efficiency.
- Championed information ownership initiatives and executed multi-level data analysis to elevate risk assessment accuracy and inform business decisions.
- Created dynamic, insight-driven data visualizations to bolster executive reporting and enhance operational transparency.
Associate/BA II - Private Investor Relations
JPMorgan Chase
05.2014 - 02.2017
- Designated as Subject Matter Expert (SME) for Loss Mitigation, offering specialized guidance and enhancing team knowledge to streamline risk management efforts.
- Evaluated servicing agreements to confirm compliance with portfolio-specific investor requirements, thereby mitigating risk, and ensuring regulatory alignment.
- Collaborated with senior investor stakeholders to communicate exception statuses and enhance portfolio transparency, facilitating timely issue resolution.
- Orchestrated internal loan processing across multiple operational units to accelerate turnaround times and optimize service delivery for 8 private investor portfolios.
- Consistently surpassed service level agreement (SLA) benchmarks by supporting a diverse portfolio of private investors, effectively resolving high-level inquiries, and complex requests at 100%.
- Maintained continuous communication and proactive follow-up with internal and external stakeholders, driving the resolution of issues and accelerating process timelines.
Loss Mitigation Supervisor
JPMorgan Chase
04.2011 - 05.2014
- Led team in implementing loss mitigation strategies to reduce financial risk including repayment plans, forbearances, loan modifications, short sales, and deeds-in-lieu.
- Developed training programs for staff on effective negotiation techniques with borrowers.
- Analyzed portfolio performance to identify trends and improve loss mitigation outcomes.
- Collaborated with cross-functional teams to streamline processes and enhance efficiency.
- Monitored team operations to ensure adherence to service level agreements (SLAs), resulting in the consistent achievement of performance benchmarks, and immediate resolution of escalated cases.
- Liaised with six investors (FNMA, FHLMC, FHA, VA, USDA, Private, and Bank Owned) daily to expedite homeowner decision-making processes, enhancing resolution speed and stakeholder satisfaction.
- Directed coaching and performance feedback initiatives, implementing targeted action plans, ultimately improving agent efficiency, and reducing error rates.
- Evaluated loan performance data and operational metrics to identify trends, optimize processes, and support data-driven decision-making across loss mitigation strategies.
Job Coach - Mortgage Collections/Senior Operations Specialist
JPMorgan Chase
12.2004 - 04.2011
- Collections: Inbound and Outbound calls up to 120 DPD and negotiated repayment plans on loans that could not cure.
- Job Coach: provided training and coaching to collections teams including call audits, managing PIPs, and tracking KPIs
- Documents Manager: Created approximately 15-20 modification documents to send to borrowers and send received documents for recordation. Responsible for the accuracy and maintenance of the documents of final recorded and non-recorded closing documents, and prepared UCD for FHLMC/FNMA/FHA/USDA from the final Closing Disclosure for clean approval.
- Systems Changes Manager: All system updates regarding loan modifications were processed accordingly (approximately 90 loans per day), including daily wires, to ensure all loan modification terms were updated as soon as documents were executed.
Education
Bachelor of Arts - Management Information Systems
Ashford University
San Diego, CA03-2020
Skills
- Cross-functional teamwork
- Analytical problem-solving
- Service excellence
- Effective written communication
- Meticulous attention to detail
- Data-driven reasoning
Timeline
Senior Strategic Analytics Associate II
JPMorgan Chase
09.2023 - 06.2025
AVP II- CCB Originations Risk and LA Oversight
JPMorgan Chase
02.2017 - 09.2023
Associate/BA II - Private Investor Relations
JPMorgan Chase
05.2014 - 02.2017
Loss Mitigation Supervisor
JPMorgan Chase
04.2011 - 05.2014
Job Coach - Mortgage Collections/Senior Operations Specialist
JPMorgan Chase
12.2004 - 04.2011
Bachelor of Arts - Management Information Systems
Ashford University