Crizelda Nelson
Laurel ,MD
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Manager's Assistant
Roster Antique Store
11.2021 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- closing and opening and doing monies for the store
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
General Manager of Operations
Urban Air Adventure Park
04.2019 - 11.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of new polices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- dealt with Customer complaints, took care of all operations in the park
Real Estate Agent
Self Employed Services Under REMAX
02.2019 - 02.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Commissary Manager, Correctional Officer, Clerk
Management Training Corporation MTC
04.2005 - 04.2018
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Managed two Stores Comassaries
- worked for same company and had various jobs last job was leading the commissary
Education
No Degree - Journalism
Southwest Texas State
San Marcos, TXHigh School Diploma -
Killeen High School
Killeen, TX06.1995
Skills
- Bilingual in Spanish and English
- Corrective Actions
- Multitasking and Time Management
- Personnel Management
- Clerical Support
- Cash Drawer Management
- Administer Payroll
- Personnel Scheduling
- Employee Timesheet Processing
- Supply Inventory Control
- Customer Loyalty
- Administrative Procedures
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Roster Antique Store
11.2021 - Current
General Manager of Operations
Urban Air Adventure Park
04.2019 - 11.2021
Real Estate Agent
Self Employed Services Under REMAX
02.2019 - 02.2021
Commissary Manager, Correctional Officer, Clerk
Management Training Corporation MTC
04.2005 - 04.2018
No Degree - Journalism
Southwest Texas State
High School Diploma -
Killeen High School
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