Summary
Overview
Work History
Education
Volunteer
Timeline
Generic

Crissy Schnorr

St. Petersburg,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level practice manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Practice Manager

Village Medical
12.2021 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed daily practice operations to optimize appointment scheduling, patient records management.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Established policies regarding patient privacy rights; safeguarding all confidential information.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Supervised multiple teams totaling 16 office personnel.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Developed policies and procedures for effective practice management.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Introduced leadership development, coaching and team management, resulting in promotion of employees into increased levels of responsibility and accountability.
  • Collaborated with Walgreens store manager to maintain daily operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
  • Developed close working relationships with front office and back office staff.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Medical Assistant Team Leader

Women’s Care
01.2017 - 11.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Promoted a safe working environment by adhering to infection control protocols in accordance with OSHA guidelines.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared lab specimens for diagnostic evaluation.
  • Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and safeguarding sensitive information.
  • Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
  • Managed appointment scheduling effectively, accommodating urgent visits.
  • Taught patients about medications and procedures.
  • Supported healthcare providers by preparing examination rooms promptly before each appointment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Monitored medical equipment maintenance schedules to ensure all devices were functioning optimally during critical procedures.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Increased patient satisfaction rates through proactive follow-ups on lab results and timely communication of pertinent information.
  • Collected and documented patient medical information such as blood pressure, pulse oximetry and weight.
  • Documented vital signs and health history for patients in clinic.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
  • Oriented and trained new staff on proper procedures and policies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.
  • Self-motivated, with a strong sense of personal responsibility.

Medical Assistant

Sinus And Nasal Institute
10.2014 - 09.2016
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history and, vital signs.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment..
  • Worked effectively in fast-paced environments.

Education

Associate of Science - Medical Assisting

Southeastern College
Clearwater, FL

Volunteer

Currently a volunteer at the Owl's Nest sanctuary which is a non-profit organization which works to protect and conserve native Florida wildlife.

Timeline

Practice Manager

Village Medical
12.2021 - Current

Medical Assistant Team Leader

Women’s Care
01.2017 - 11.2021

Medical Assistant

Sinus And Nasal Institute
10.2014 - 09.2016

Associate of Science - Medical Assisting

Southeastern College

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Crissy Schnorr