Crissy Smith
Valparaiso
Summary
Customer service professional with over seven years of experience, specializing in managing administrative tasks and enhancing customer satisfaction. Highly organized and efficient, with excellent communication and leadership skills. Known for attention to detail, ability to remain calm under pressure, and a strategic mindset. A proven team player with a track record of improving service standards and driving positive customer reviews.
Overview
9
9
years of professional experience
Work History
Sales Associate/Customer Service Representative
Kohl's
09.2023 - 06.2024
- Streamlined racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers in locating products and checking store systems for merchandise at other sites.
- Facilitated merchandise preparation for the sales floor by pricing or tagging.
- Replenished stock and restocked shelves to maintain product availability and store appearance.
- Handled returns, exchanges, and refunds by store policy.
- Sustained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted and provided positive first impressions to welcome existing, new, and potential customers.
- Resolved customer challenges by offering relevant products and services.
- Improved customer satisfaction reports by delivering excellent service, resulting in positive reviews.
Entertainer
YouTube
02.2016 - 08.2023
- Produced bite-sized, audience-appropriate videos at calculated intervals.
- Refined footage to attain consistent, brand-appropriate videos.
- Distributed and promoted public videos.
- Communicated predictable delays in uploads to subscribers.
- Promoted channel memberships, resulting in increased revenue.
- Curated limited content for channel members.
- Participated in pertinent YouTube workshops.
- Adhered to YouTube and sponsorship-related guidelines.
- Gained over 600,000 followers in 2 years, with engagement rates increasing monthly.
Restaurant Hostess
Olive Garden
10.2015 - 05.2016
- Welcomed guests as they arrived at the establishment.
- Confirmed reservations and guided guests to their assigned tables.
- Recorded drink orders and relayed them to the bar staff.
- Addressed guests' questions or concerns regarding the menu or their dining experience.
- Oversaw dining areas to ensure cleanliness and orderliness.
- Resolved any issues or complaints raised by guests, ensuring their satisfaction.
- Streamlined seating process to reduce wait times.
- Proactively addressed guest concerns, ensuring a pleasant dining experience.
- Received Team Member of the Month recognition for outstanding performance.
Education
Associate of Applied Science - Business Administration
Purdue University Global
Lafayette, IN05.2025
High School Diploma -
Merrillville High School
Merrillville06.2014
Skills
- Expert in Multi-tasking
- Dependability
- Ability to work under pressure
- Overachieving attitude
- Customer focus
- Excellent Communication
- Team Leadership
- Problem Solving
- Time Management
- Conflict Resolution
Timeline
Sales Associate/Customer Service Representative
Kohl's
09.2023 - 06.2024
Entertainer
YouTube
02.2016 - 08.2023
Restaurant Hostess
Olive Garden
10.2015 - 05.2016
Associate of Applied Science - Business Administration
Purdue University Global
High School Diploma -
Merrillville High School
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