Summary
Overview
Work History
Education
Skills
References
Timeline
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Crissy Souza

Oroville,CA

Summary

Adept at enhancing customer experiences and streamlining administrative tasks, I leveraged my attention to detail and proficiency in word processing to elevate office efficiency at Best Western Hotel. My background in hospitality and customer service, combined with a commitment to maintaining high cleanliness standards, showcases my ability to contribute significantly to any team.

Overview

24
24
years of professional experience

Work History

Front Desk Receptionist

Best Western Hotel
Paradise, CA
05.2003 - Current
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Provided administrative support including photocopying, faxing, and filing.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled sensitive information in a confidential manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained a clean and organized reception area to uphold company image.

Hospital Housekeeper

chico creek care and rehab
Chico
12.2000 - 06.2002
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Stocked shelves with supplies such as toilet paper and soap.
  • Dusted furniture, machines or equipment.
  • Complied with all health regulations concerning sanitation and cleanliness.
  • Assisted in moving furniture when necessary for deep cleaning purposes.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Kept inventory of cleaning supplies needed for restocking shelves.
  • Adhered to all hospital policies regarding security protocol for staff members.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Responded promptly to requests from nurses or doctors for special cleaning projects.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Dusted window sills, ledges, furniture, vents and other hard-to-reach areas.
  • Followed company uniform, performance and security policies with every job.
  • Maintained a neat appearance of all work areas throughout the day.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
  • Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
  • Serviced, cleaned and restocked restrooms.

Education

High School Diploma -

Stratford Career Institute
Saint Albans, VT
12-2012

Skills

  • Appointment confirmation
  • Mail distribution
  • Correspondence drafting
  • Departmental support
  • Mail coordination
  • Correspondence typing
  • Customer service
  • Attention to detail
  • Hospitality best practices
  • Phone etiquette
  • Skilled in [software]
  • Email and telephone decorum
  • Word processing

References

References available upon request.

Timeline

Front Desk Receptionist

Best Western Hotel
05.2003 - Current

Hospital Housekeeper

chico creek care and rehab
12.2000 - 06.2002

High School Diploma -

Stratford Career Institute

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Crissy Souza