Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Crissy Souza

Oroville,CA

Summary

Proven professional with a track record of enhancing guest satisfaction at Best Western Hotel by leveraging exceptional customer service and attention to detail. Skilled in front office management and appointment scheduling, adept at creating welcoming environments and efficiently handling reservations. Demonstrates a commitment to maintaining high standards of cleanliness and organization, contributing to a positive guest experience.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

24
24
years of professional experience

Work History

Front Desk Receptionist

Best Western Hotel
05.2002 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Housekeeping Room Attendant

Chico Creek Care and Rehab
12.2000 - 06.2002
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Medical Billing Specialist

Stratford Career Institute
Remote
04-2025

High School Diploma -

Stratford Career Institute
Remote
12-2012

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Data entry
  • Telephone etiquette
  • Cash handling
  • Problem-solving skills
  • Appointment scheduling
  • Office organization
  • Verbal and written communication
  • Hospitality services
  • Front office management
  • Sensitive information handling
  • Confidentiality handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Receptionist

Best Western Hotel
05.2002 - Current

Housekeeping Room Attendant

Chico Creek Care and Rehab
12.2000 - 06.2002

Medical Billing Specialist

Stratford Career Institute

High School Diploma -

Stratford Career Institute
Crissy Souza