Crissy Stone
Fitzgerald,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Manager
Sherwin Williams Co
Fitzgerald, GA
06.2014 - 05.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional, organized, and safe environment for employees and patrons
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Onboarded new employees with training and new hire documentation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Assisted in organizing and overseeing assignments to drive operational excellence
- Developed and maintained relationships with customers and suppliers through account development
- Controlled costs to keep business operating within budget and increase profits
- Improved safety procedures to create safe working conditions for workers
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Developed and implemented business strategies to achieve business goals and stay competitive
- Improved marketing to attract new customers and promote business
- Identified and communicated customer needs to supply chain capacity and quality teams.
Inspector in Quality Assurance and Quality Control
Jacuzzi
Valdosta, GA
06.2009 - 06.2012
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Conducted tests on product samples and recorded results.
Education
Degree - Business Administration
Wiregrass Georgia Technical College
Skills
- Coordinate Events
- Project Management
- Lead Generation
- Sales Activities
- Sales Strategies
- Sales and Marketing
- Train Employees
- Control of Expenses
- Customer Relationship Management
- Team Leadership
- Operations Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Workforce Management
- Business Planning
- Schedule Preparation
- Marketing
- Staff Management
- Policies and procedures
Timeline
Manager
Sherwin Williams Co
06.2014 - 05.2023
Inspector in Quality Assurance and Quality Control
Jacuzzi
06.2009 - 06.2012
Degree - Business Administration
Wiregrass Georgia Technical College
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