Crissy L. Olson
Haverhill,MA
Summary
Experienced professional with 20+ years of expertise in overseeing operations in patient-centric medical offices. Skilled in managing human resources, budgeting, supply management, and patient services for seamless operations. Adept at developing and leading productive and efficient office staff for high-volume medical practices. Committed to delivering exceptional customer service and enhancing the patient experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER
Colden & Seymour Ear, Nose, Throat & Allergy
Newburyport, MA
08.2022 - Current
- Ensure policies and best practices are up to industry standards and government regulations
- Establish and implement effective workplace procedures
- Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees, and patients
- Hire, train, and supervise (30) medical practice staff
- Manage day to day operations such as billing, debt collections, security, and occupational health and safety
- Manage finances, including budgets & payroll
- Coordinate regular staff meetings and perform reviews
- Collaborate with Physicians to develop business strategies and patient services
- Established billing department within medical practice
- Reorganized employee structure for medical practice
- Located missing bank account (1.4M)
DIRECTOR OF CLINICAL PERFORMANCE & TECHNOLOGY
BluePrint Healthcare, LLC
03.2022 - 08.2022
- Review and interpret performance data and scorecards across all clinical and quality initiatives, programs, and measures
- Use scorecard data and other analytical tools to assess performance in relation to established goals and standards and to identify areas for improvement for the practices
- Develop action plans in collaboration with the clinical sites, Billing, Coding, and finance team
- Provide supplemental analytical support as necessary
- Work collaboratively with other team members in designing and creating Standard Operating Procedures (SOPs)
- Work collaboratively with other subject-matter experts from the clinical, care management, coding, and finance teams and from subject-matter experts across the Clinically Integrated Network to understand performance, best practices, and appropriate improvement interventions
- Recommend new approaches, policies, workflows, and procedures to effect continual progress toward goals and standards
- Provide consultation and facilitation for clinical site performance improvement initiative and facilitates coordination/prioritization
- Coordinate training for physician's and office staff on various systems including Clinical Programs
- Help to incorporate a culture of performance improvement within assigned practices and help practices improve documentation to better achieve metrics
- Work with the Physicians, Office Managers, and appropriate staff at the practices ensuring their full, effective, and coordinated involvement in the performance activities.
PRACTICE MANAGER/BUSINESS MANAGER
The Baker Center/Children's Center
11.2020 - 02.2022
- Hired, supervised (18) administrative, clinical staff & interns
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversee day to day operations, including vendor management, staff oversight, operational efficiency, performance management
SENIOR ADMINISTRATIVE SERVICES MANAGER
Serenity at Summit
01.2017 - 04.2020
- Promoted from Administrative Services Manager to Senior within the first 12 months to manage day to day operations, including vendor management, staff oversight, operational efficiency, and performance management
- Staffed an entire Administrative Department with administrative personnel to appropriately support a 24/7 facility
- Hired, managed, developed, and trained all staff, established and monitored goals, conducted performance reviews, and administered salaries for staff
- Worked directly with the Executive Director in staffing leadership/development, budget management, cost-effectiveness, and continuous process improvement
- Provided full-cycle staff leadership to a team of twenty (20), including Assistant Administrative Services Mgr, 5 receptionists, and all Office Managers in the continuum - MA, NJ, PA, MD, CA, and FL.
Registered Respiratory Therapist Team Lead
Lahey Hospital & Medical Center
05.2006 - 01.2017
- Effectively liaised with physician and medical staff to identify treatment, methods, and monitor physiological responses
- Met and exceeded company-defined productivity and service expectations while serving as Charge Therapist and overseeing a department of six (6)
- Successful at identifying treatment, duration, precautionary requirements, medication dosage, in alignment with safety processes and the physician's orders
- Managed patient charts, enforce safety rules, and ensure adherence to physician's orders
- Educated patients and families on breathing exercises, use of medications, respiratory equipment, and appropriate disease management techniques
- Used artificial respiration, external cardiac massage, and cardiopulmonary resuscitation (CPR) to administer emergency care.
- Enhanced patient care by implementing evidence-based respiratory therapy techniques and protocols.
- Evaluated new respiratory therapy technologies, making recommendations for equipment upgrades or additions based on clinical benefits and return on investment analysis.
Education
CERTIFICATE - BUSINESS ADMINISTRATION AND MANAGEMENT
Master Class
Burlington, MA01.2018
BACHELOR OF SCIENCE - HEALTH MANAGEMENT
Northeastern University
Boston, MA04.2014
ASSOCIATE OF SCIENCE - RESPIRATORY SCIENCE
Northern Essex Community College
Haverhill, MA05.2006
Skills
- Human Resources Management
Budget Management & Expense Control
- Finance and Accounting
- Risk & Safety Management
- Leadership
- Revenue Cycle Operations
- Medical Terminology / Billing / Coding
- Utilization Review Management
- Payroll Administration and Timekeeping
- Policy & Procedure Development
- Facilities & Operations Management
- Compliance
- EMR Training
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
Certification
- Basic Life Support Certification (BLS) - National CPR Foundation
- Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC).
Websites
Timeline
PRACTICE MANAGER
Colden & Seymour Ear, Nose, Throat & Allergy
08.2022 - Current
DIRECTOR OF CLINICAL PERFORMANCE & TECHNOLOGY
BluePrint Healthcare, LLC
03.2022 - 08.2022
PRACTICE MANAGER/BUSINESS MANAGER
The Baker Center/Children's Center
11.2020 - 02.2022
SENIOR ADMINISTRATIVE SERVICES MANAGER
Serenity at Summit
01.2017 - 04.2020
Registered Respiratory Therapist Team Lead
Lahey Hospital & Medical Center
05.2006 - 01.2017
CERTIFICATE - BUSINESS ADMINISTRATION AND MANAGEMENT
Master Class
BACHELOR OF SCIENCE - HEALTH MANAGEMENT
Northeastern University
ASSOCIATE OF SCIENCE - RESPIRATORY SCIENCE
Northern Essex Community College
- Basic Life Support Certification (BLS) - National CPR Foundation
- Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC).
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