Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crista Alberts

Farmington,MN

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Team Member

Caribou Coffee
Rosemount, Minnesota
03.2021 - Current
  • Resolved customer issues promptly in a professional manner.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Stocked shelves with fresh merchandise on a regular basis.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
  • Completed side tasks assigned by management such as restocking napkins or wiping down counters.
  • Operated cash registers and credit card machines for transactions.
  • Utilized POS system to receive and process customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Kept up-to-date with current promotions and special offers being offered by the shop.
  • Maintained calm demeanor during high-volume periods and special events.
  • Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Described menu items to customers and suggested products based on stated preferences.
  • Assisted in training new employees on proper operational procedures.

Assistant Manager

Dollar Tree
Farmington, MN
10.2019 - 03.2021
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Served as a liaison between staff members and senior management personnel.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Resolved conflicts between team members in an effective manner.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Pricing Manager

Family Fresh Market
Farmington, MN
11.2018 - 06.2019
  • Resolved customer complaints regarding incorrect or missing signage from store shelves.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Conducted regular audits of pricing accuracy on shelf labels.
  • Verified pricing accuracy and signed merchandise tags for store shelves.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Created weekly reports summarizing sales data and other relevant information.
  • Ensured accurate price changes were made to items as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Farmington High School
Farmington, MN
06-2013

Skills

  • Customer Service
  • Cash Handling
  • Complaint Resolution
  • Attention to Detail

Timeline

Team Member

Caribou Coffee
03.2021 - Current

Assistant Manager

Dollar Tree
10.2019 - 03.2021

Pricing Manager

Family Fresh Market
11.2018 - 06.2019

High School Diploma -

Farmington High School

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Crista Alberts