Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crista Eugene

Baldwin

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience

Work History

Manager, Workers Compensation Operations

Justworks
09.2019 - Current
  • Manage, lead, and develop a dynamic team of associates and/or analysts ·
  • Handle escalated customer issues with empathy and professionalism, aiming to resolve challenges and maintain customer satisfaction
  • Design, implement, and facilitate training for on boarding staff and existing employees
  • Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.
  • Cultivate and sustain an effective working partnership with insurance carriers and state bureaus associated ensuring seamless communication and alignment of business objectives ·
  • Identify and recommend process improvements to optimize employee workflows and eliminate operational inefficiencies ·
  • Collaborate with leaders from Business Operations, Underwriting, Customer Success.
  • Providing regular feedback and conducting timely performance reviews and weekly 1:1 meeting
  • Ensuring accuracy, timeliness, and quality of the team’s work

Underwriter

American Transit Insurance Company
01.2017 - 09.2019
  • Monitored accounts through lines of business, while performing endorsements on existing policies through the request of brokers
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
  • Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.

Part-Time Tutor

The Literacy Lab
06.2014 - 08.2016
  • Collaborated with 10 students per week to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for the allotted time to strengthen weak subjects, increasing academic progress by 55%.
  • Organized three group tutoring sessions per month to help students struggling in similar areas.

Education

Bachelor of Science - Public Health

Monroe College
The Bronx, NY
06.2016

Bachelor of Arts - Elementary Education

Loyola University Maryland
Baltimore, MD
06.2019

Skills

  • Staff Management
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development
  • Operations Management
  • Cross-Functional Teamwork
  • Performance Management
  • Complex Problem-Solving
  • Time Management

Timeline

Manager, Workers Compensation Operations

Justworks
09.2019 - Current

Underwriter

American Transit Insurance Company
01.2017 - 09.2019

Part-Time Tutor

The Literacy Lab
06.2014 - 08.2016

Bachelor of Science - Public Health

Monroe College

Bachelor of Arts - Elementary Education

Loyola University Maryland

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Crista Eugene