Crista Johnson
St Louis,MO
Summary
Diligent nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
10
10
years of professional experience
Work History
Charge Registered Nurse
BJC Healthcare - Christian Hospital
07.2022 - Current
- Developed and implemented specific nursing care plans to cater to individual patient needs.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Supported patients through difficult diagnoses by explaining treatment options, risks, and benefits while addressing any concerns or questions.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Contributed to a positive work environment by actively participating in unit meetings, sharing ideas to improve efficiency or address ongoing challenges faced by colleagues.
- Promoted a culture of safety within the unit, adhering to strict infection control protocols and reporting potential risks promptly.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Performed patient assessments and adjusted care plans accordingly.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Investigated and resolved issues affecting hospital operations and patient care.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Staff Registered Nurse
BJC Healthcare - Christian Hospital
06.2020 - 07.2022
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Evaluated patient histories, complaints, and current symptoms.
- Managed care from admission to discharge.
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Travel Consultant
American Express
04.2017 - 06.2020
- Helped customers with passport and visa applications.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Built strong relationships with clients through exceptional communication and personalized service.
- Handled sensitive information with professionalism and discretion.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Organized trips for individual, family and business travelers.
Front Desk Agent
Embassy Suites
05.2014 - 04.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Trained new staff members in customer service techniques and hotel operations.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Enforced policies and procedures to increase efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
Edwardsville, IL07.2023
Associate of Science - Nursing
Saint Louis Community College
St Louis, MO05.2020
Bachelor of Science - Therapeutic Recreation
Northwest Missouri State University
Maryville, MO08.2013
High School Diploma -
East High School
Kansas City, MO05.2009
Skills
- HIPAA Compliance
- Personal Integrity
- Nursing Documentation
- Certified in CPR/AED
- Compassionate and Patient
- Patient Assessment
- Employee performance
- Patient and family advocacy
- Delegation and Motivation
- Rapport Building
- Critical Thinking
- Staff Management
- Direct Patient Care
- Advanced Cardiovascular Life Support (ACLS)
- Nursing Care Coordination
Timeline
Charge Registered Nurse
BJC Healthcare - Christian Hospital
07.2022 - Current
Staff Registered Nurse
BJC Healthcare - Christian Hospital
06.2020 - 07.2022
Travel Consultant
American Express
04.2017 - 06.2020
Front Desk Agent
Embassy Suites
05.2014 - 04.2017
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
Associate of Science - Nursing
Saint Louis Community College
Bachelor of Science - Therapeutic Recreation
Northwest Missouri State University
High School Diploma -
East High School
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