Crista Kang

Check- in patients, update insurance and demographics, take payments, input data, give refunds if needed.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Created reports, speaking notes and presentations for meetings and conferences using Software.
• Responded to Number calls per Timeframe to provide information concerning services and products and refer calls to appropriate personnel.
• Utilized automated systems to handle customer requests and initiate and complete service orders.
• Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
• Managed calendar for Number-member team by coordinating meetings, conferences and travel plans.
• Updated and managed social media accounts to increase brand awareness and boost leads and sales.
• Completed administrative tasks by performing business correspondence, transcription and data entry.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
• Conferred with customers by telephone, chat or email to provide information about Product or Service.
• Analyzed and compiled data to prepare comprehensive reports for management.