Crista Malenfant
North Providence
Summary
Offering strong organizational skills and keen eye for detail, ready to absorb and apply industry-specific knowledge. Brings solid foundation in administrative tasks and data management, able to quickly learn and adapt to new processes. Ready to use and develop analytical and communication skills in office clerk role.
Overview
19
19
years of professional experience
Work History
Office Clerk
Paul Masse Chevrolet Inc
06.2023 - 01.2025
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Ensured accurate completion of vehicle title documentation.
- Compiled and organized registration documents for DMV submissions.
- Handled the paperwork for wholesale transactions and vehicle swaps for local dealerships.
Customer Service Representative
Infoshred, LLC
09.2017 - 05.2023
- Documented conversations with customers to track requests, problems and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assessed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Outbound calls to obtain account information
- Answered50+ inbound calls per day and directed to individuals or departments
- Set up and activated customer accounts
- Data entry and inputting Purchase Order and Credit Card information
- EBT Transactions and in person customer support
Customer Service/ Cashier
Stop and Shop Supermarket
05.2012 - 01.2018
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Maintained work area in clean and neat manner
- Answered phone calls to assist customers with questions
- Accurately handled payments daily in cash and credit cards payments for Western Union and CT Lottery products
- Processed customer payments quickly and returned exact change and receipts
Cashier
Wal-Mart
12.2005 - 05.2011
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Handling merchandise
- Managed Site-to-Store processing, transactions, labeling and stocking
- Coverage for multiple departments including CDH; opening cashier, setting up register trays, cashier drawer audits and directing front end employees
Education
High School Diploma -
East Windsor High School
East Windsor, CT06-2005
Skills
- Data entry
- Telephone reception
- Office administration
- File organization
- Verbal communication
- Word processing
- Professional and mature
- Document scanning
- Inbound calls
- Customer service
- Time management
Timeline
Office Clerk
Paul Masse Chevrolet Inc
06.2023 - 01.2025
Customer Service Representative
Infoshred, LLC
09.2017 - 05.2023
Customer Service/ Cashier
Stop and Shop Supermarket
05.2012 - 01.2018
Cashier
Wal-Mart
12.2005 - 05.2011
High School Diploma -
East Windsor High School
Similar Profiles
Kevin FowlerKevin Fowler
Parts Specialist at Paul Thigpen ChevroletParts Specialist at Paul Thigpen Chevrolet
DAVID HAYDAVID HAY
Apprentice Electrician at Masse Electrical ContractorsApprentice Electrician at Masse Electrical Contractors
Val DuquetteVal Duquette
Dental Receptionist/Dental Assistant at Dr. D. Yim/Dr. L. Masse - Trillium Oral SurgeryDental Receptionist/Dental Assistant at Dr. D. Yim/Dr. L. Masse - Trillium Oral Surgery