Crista Milian
Desk Clerk
San Francisco,CA
Summary
Enthusiastic Residential Counselor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of engaging with clients and daily cleaning and training in harms reductions. Motivated to learn, grow and excel in a Residents building,
Overview
7
7
years of professional experience
Work History
Lead Residential Counselor
Episcopal Community Services, ECS
San Francisco, CA
07.2020 - 03.2021
- Patrol buildings to ensure that only clients are only allowed in and out the building.
- Clear property of non-program Clients at time designated.
- Ensure buildings and surrounding property are clean and organized, to include daily cleaning responsibilities.
- Follow program guidelines and procedures.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Enforced policies and safety standards through building and room rounds.
Childcare Provider
Children's Council Of San Francisco
Antioch, CA
09.2019 - 07.2020
- Provide responsible care for the child
- Provide enriching educational activities.
- Lead songs and learning exercises.
- Help child with diaper changes as needed.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Desk Clerk
Tenderloin Housing Clinic
San Francisco, CA
02.2019 - 05.2019
- Enforced policies and safety standards through building and room rounds.
- Provided emotional support and counseling to residents coping with loss.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Caregiver
Private Care
Daly City, CA
10.2017 - 05.2019
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Front Desk Agent
Stanyan Park Hotel
San Francisco, CA
06.2018 - 12.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Lead Pawnbroker
Buy Sell Loan Inc
San Francisco, CA
12.2015 - 10.2017
- Opened and closed store, counted cash drawers and made bank deposits.
- Directed and supervised four salespeople, inventoried and reconciled cash receipts.
- Delivered excellent customer service by greeting and assisting each customer.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Sales Associate Manager
Lane Bryant
San Francisco, CA
08.2014 - 11.2015
- Greeted customers and determined their needs and wants.
- Discussed types, quality and number of merchandises required for purchase.
- Advised customers on utilization and care of merchandise.
- Provided advice to clients regarding particular products or services.
- Explained the use and advantage of merchandise to customers.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Education
Associate of Science - Behavioral Sciences
City College of San Francisco
San Francisco, CAHigh School Diploma -
Clovis West High School
Fresno, CASkills
Conflict resolutionundefined
Additional Information
Speak Spanish
Timeline
Lead Residential Counselor
Episcopal Community Services, ECS
07.2020 - 03.2021
Childcare Provider
Children's Council Of San Francisco
09.2019 - 07.2020
Desk Clerk
Tenderloin Housing Clinic
02.2019 - 05.2019
Front Desk Agent
Stanyan Park Hotel
06.2018 - 12.2018
Caregiver
Private Care
10.2017 - 05.2019
Lead Pawnbroker
Buy Sell Loan Inc
12.2015 - 10.2017
Sales Associate Manager
Lane Bryant
08.2014 - 11.2015
High School Diploma -
Clovis West High School
Associate of Science - Behavioral Sciences
City College of San Francisco
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