Crista STOY
Orlando,FL
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
8
8
years of professional experience
Work History
BARTENDER
HOGS HEAD PUB-UNIVERSAL ORLANDO
ORLANDO, FL
06.2021 - Current
- Verify age by checking identification cards before serving alcohol.
- Handle multiple tasks efficiently in a dynamic setting.
- Process payments accurately and efficiently with POS system.
- Manage cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensure positive guest experiences through friendly greetings and professionalism.
- Assist with customer requests and offer suggestions to improve satisfaction.
SERVER
ROCCO'S TACOS & TEQUILA BAR
ORLANDO, FL
04.2020 - 09.2021
- Adhered strictly to food safety regulations during preparation and service.
- Provided courteous, quick, and efficient service to all guests.
- Enhanced sales through strategic promotion of appetizers, desserts, and specialty beverages.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Managed group events alongside regular table service efficiently.
- Ensured special dietary requests were accurately relayed to kitchen team.
BARTENDER/SERVER
FRIENDLY CONFINES
ORLANDO, FL
06.2019 - 02.2021
- Supervised guests' alcohol intake to ensure safety.
- Prepared detailed sales reports for managerial review on a routine basis.
- Poured wine, beer and cocktails for patrons.
- Provided prompt responses to customer inquiries to enhance experience.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collaborated effectively with team members to guarantee customer satisfaction through high-quality service.
SERVER
BURNTWOOD TAVERN
ORLANDO, FL
10.2019 - 06.2020
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Organized place settings using clean tablecloths, napkins and tableware for guest preparation.
- Provided recommendations based on preferences.
- Ensured clear communication with kitchen staff about customer allergies.
- Managed group events alongside regular table service efficiently.
BARTENDER/SERVER
O'CHARLEY'S RESTAURANT & BAR
ORLANDO, FL
06.2017 - 04.2019
- Crafted a variety of alcoholic and non-alcoholic drinks using established guidelines.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Ensured accuracy and efficiency in payment processing via POS system.
- Effectively multitasked within fast-paced environment.
- Managed group events alongside regular table service efficiently.
Education
High School Diploma -
HENRYETTA HIGH SCHOOL
HENRYETTA, OK05-2016
Skills
- Team player attitude
- Customer service expertise
- Comprehensive Menu Knowledge
- Effective Communication Skills
- Hospitality and accommodation
- Highly reliable
- Cash Handling Proficiency
- Proficient in Multitasking
- Adaptable Learner
- Positive Interaction Skills
- ABC Compliance Proficiency
References
References available upon request.
Timeline
BARTENDER
HOGS HEAD PUB-UNIVERSAL ORLANDO
06.2021 - Current
SERVER
ROCCO'S TACOS & TEQUILA BAR
04.2020 - 09.2021
SERVER
BURNTWOOD TAVERN
10.2019 - 06.2020
BARTENDER/SERVER
FRIENDLY CONFINES
06.2019 - 02.2021
BARTENDER/SERVER
O'CHARLEY'S RESTAURANT & BAR
06.2017 - 04.2019
High School Diploma -
HENRYETTA HIGH SCHOOL
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