Cristaisha Davis

• Manage high volume inbound and outbound calls in a timely manner

• Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Initiate genuine conversation to engage customers in a personalized way where customers feel welcome, heard and valued.

• Provide frictionless customer experience by utilizing technology to transact at the moment.

• Keep a record of all conversations in a comprehensible way.

• Meet personal and team qualitative and quantitative targets.

• Enrolling active and retired participants in their annual enrollment benefits
• Go over any changes that were made to their healthcare plans
• Made sure they knew the cost of how much their insurance would be and what would be covered
• Cancelled insurance coverage when needed
• Answered questions about how COBRA and Medicare worked with insurances
• Handled inbound calls and emails in a professional and efficient manner
• Collaborated with cross-functional teams to address customer concerns and improve service quality
• Assist with online and software products
• Troubleshooting computers, assisting with installing software
• Reviewing return errors
• Resetting online accounts
• Checking IRS refund statuses
• Informing clients on IRS Letters
• Issued refunds when nec
• Resolved customer inquiries and issues promptly to ensure high satisfaction levels
• Handled inbound calls and emails in a professional and efficient manner
• Provided product recommendations and guided customers through the order process
• Collaborated with cross-functional teams to address customer concerns and improve service quality
• Remote

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Supporting customers with placing orders and making payments via the phone, online, or in person
• Responding promptly and effectively to customers' complaints and requests
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products
• Reporting customer issues, supply shortages, and inferior products to Management immediately
• Engaging with customers and ensuring any special instructions are followed
• Ensuring that orders are accurately selected, scanned, and packed
• Assisting with order collection, packaging, loading, and payment, where required
• Keeping track of product offerings and availability
• Collaborating with store departments to ensure efficient service delivery

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
• Remote

• Asking customers about their needs and helping them in making purchases
• Escorting customers to the appropriate aisle or shelf in order to assist with purchasing decisions
• Providing excellent customer service
• Ensuring the store is clean, safe, and in order
• Stocking and replacing products to avoid any damages
• Keeping shelves fully stocked with fresh products
• Preparing store displays and ensuring that products are accurately labeled
• Ordering out-of-stock products
• Processing customer orders and payments
• Discarding expired items and place near expiry items on special promotions