Cristal Arteaga
Albuquerque
Summary
Dynamic professional with extensive experience as an OWNER/ROOFER at DSA CONSTRUCTION LLC, excelling in project management and team leadership. Proven track record of enhancing productivity and customer satisfaction through effective problem-solving and quality control. Skilled in roof installation and employee training, driving successful project outcomes and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
OWNER/ROOFER
DSA CONSTRUCTION LLC
Albuquerque
03.2017 - Current
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided direction and guidance to employees.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Created work crew schedules and delegated assignments.
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
- Performed preventive maintenance on tools and equipment used in job activities.
- Applied plastic coatings and membranes, fiberglass or felt over sloped roofs to prepare for shingle installation.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Removed old roof coverings in preparation for new installations.
- Installed underlayment, shingles, metal roofing systems, and other materials to construct roofs.
Customer Account Specialist
Comcast
Albuquerque
03.2015 - 03.2017
- Advised delinquent customers on strategies for debt repayment.
- Assisted in the development of new account services and products based on client needs and feedback.
- Assisted in resolving escalated customer complaints quickly and efficiently.
- Performed data entry into multiple software systems with high degree of accuracy.
- Maintained accurate records of customer accounts using CRM software.
- Identified customers' needs to recommend specific features.
- Managed dispute resolution process, ensuring issues were addressed promptly and to the client's satisfaction.
- Participated in training sessions to stay abreast of new product developments.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Trained new employees on account management processes and procedures.
Bilingual CSR
Stream Global Services Inc.
Rio Rancho
05.2011 - 07.2014
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about potential service upgrades, new services and account changes.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
SOUTH VALLEY ACADEMY
Albuquerque, NM05-2004
Skills
- Project management
- Roof installation
- Equipment maintenance
- Cost estimation
- Quality control
- Team leadership
- Scheduling
- Employee training
Languages
Spanish
Professional
Timeline
OWNER/ROOFER
DSA CONSTRUCTION LLC
03.2017 - Current
Customer Account Specialist
Comcast
03.2015 - 03.2017
Bilingual CSR
Stream Global Services Inc.
05.2011 - 07.2014
High School Diploma -
SOUTH VALLEY ACADEMY
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