CRISTAL BENITEZ SOSA

Collections Agent

Empire Financial Group

Kansas City, Missouri

11.2024 - Current

Assisted customers in setting up payment plans for overdue accounts.
Managed inbound and outbound calls to discuss account balances.
Resolved customer inquiries related to billing and payment issues.
Maintained compliance with industry regulations during collection activities.
Conducted follow-up calls to ensure timely payment collections from clients.
Negotiated payment plans with customers to ensure timely repayment of debt.
Adhered to company policies and applicable laws while collecting debts from customers.
Contacted customers and explained debt management to encourage timely debt payments.
Processed payments through various methods such as credit cards, online banking and cash transactions.
Identified past due accounts and contacted account holders to arrange payment.
Monitored accounts to identify overdue payments and pursue timely remedies.
Updated account status records and collection efforts.
Recovered lost revenue by persistently reaching out to customers with past due accounts.
Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Maintained accurate records of all customer contact attempts and account updates in the database system.
Interviewed customers to obtain financial information, payment history and other relevant details.
Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Received payment and posted to appropriate customer accounts.
Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Contacted insurance companies to check status of claim payments.
Received payments and posted amounts to customer accounts.
Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Answered customer questions regarding account discrepancies or problems.
Developed and maintained strong relationships with clients to facilitate payment collections.
Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Managed daily operations in collections department to ensure timely debt recovery.
Prepared and sent out demand letters and collection notices to delinquent accounts.
Prepared documentation required for collection and repossession activities.
Reviewed accounts to determine payment plan compliance.
Met demands of busy collections group by performing high volume of daily calls.

Summary

Overview

Work History

Collections Agent

Education

High School Diploma -

Skills

Languages

Timeline

Collections Agent

High School Diploma -

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