Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristal Castel

Arvada,CO

Summary

  • Extensive experience in Office Management
  • Wholesale/Retail/Service/Distributor Industries.
  • Strong interpersonal communication and human relationship skills.
  • Effective multi-tasking, problem solving and trouble shooting skills.
  • Highly organized, self-motivated and detail minded.
  • Efficient time management, with strong ability to function effectively under pressure in rapid pace environment.
  • Ten Plus Years Customer Service
  • Ten Plus Years Computer Skills Including, Windows, Excel, DOS, Microsoft, Word, Outlook, copier and fax machine.
  • Bilingual Spanish/ Read / Write
  • Certification in Achieve Global Skills
  • Lexis Nexis/Banko knowledge
  • CDOS

Overview

11
11
years of professional experience

Work History

Colorado Secretary of State

08.2022 - Current
  • My position trains to meet the needs of the public and provide end user support for all of the varied and numerous services that can be obtained through the Business and Licensing Division
  • I cross train to work in any area including walk-in Customer Support, Service Center, Authentications, and Administrative Rules and will expand further into other work units in the Business and Licensing Division
  • My primary duties include the following: Determining the nature of request for services, involving a combination of transactions Perform services including document review and filing, utilizes computerized access to information in an indexed database, and payment function Respond to various requests, and provides technical assistance for the CDOS website, e-filing documents and other internet resources
  • Clearly explain, verbally, in person or by telephone, and through e-mail, the reasons for document rejection to customers, giving practical examples of associated problems, and offers solutions using set guidelines and procedures
  • Handling customer problems, inquiries, and complaints
  • Track progress of various processes
  • Apply standards and create practical solutions
  • Provide support, training, and technical assistance to customers.

Eligibility Senior Specialist

Cigna/Accredo Health Group
04.2021 - 07.2022
  • My current position here at Accredo is Eligibility Senior Specialist
  • Handle prior authorizations for blood disorder patients that we dispense medication too
  • Take care of requesting prior authorizations by using different systems as well as contacting patients doctors and insurance
  • Work very closely with my clearance team to make sure we are taking care of all prior authorizations in a timely manner before an authorization expires
  • Follow up with doctors and insurance companies
  • Work in a fast placed environment where everything is constantly changing.

Customer Service Associate

Anthem BCBS
10.2018 - 08.2020
  • At my time with Anthem, I acted as a trusted advisor and health educator on health care related inquiries for their national marquee clients
  • Some of my duties included interpreting plan benefit designs, resolving claims, submitting and filing claims for members and providers, resolving any enrollment issues and communicating benefits as defined by employer
  • Communicated with members in written and verbal form to ensure appropriate engagement was achieved.
  • Acted as positive role model for team participants and in community.
  • Developed and implemented effective training and skills development strategies to improve overall team performance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Loss Mitigation Coordinator

Delta Disaster Services Of Denver
06.2018 - 09.2018
  • Delta is a full restoration company and I was the mitigation coordinator
  • I had various job duties
  • My job was to make the daily schedule for the technicians and let them know what needed to be done the next day on the job
  • I had to send out work orders for different jobs depending on what we were subcontracting out and follow up on the work orders to make sure they were being completed in a timely manner
  • Worked with at least up to ten jobs at one time from finish to end
  • Communicated by email/phone with different insurance companies about each job and the process of where we were at in the job
  • Uploaded and placed notes in Xact analysis for each job daily
  • Made sure all files were being updated daily by the technicians and we were finishing jobs on time
  • Communicated with home owners every day to advise them on the schedule for the next day and on the job status
  • I believe my strong communication skills and my ability to communicate effective with customers/insurance companies made me successful in my time working for Delta.
  • Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services.
  • Offered technical guidance and recommendations to management.

Specialty Customer Service

Santander Consumer USA/ Chrysler Capital
08.2013 - 06.2018
  • I have had the pleasure to work in 4 different departments here at SCUSA
  • I started out in Early stage my first month and was elected Employee of the month
  • Promoted to Late stage and was there for a couple months before I was promoted to Early stage Chrysler Capital I was one of the few selected to begin in that department
  • I did great while in that department I was in the top of rankings constantly and had great be more (exceptional customer service) scores and quality assurance
  • I then applied to be a reinstatement coordinator in my time there I accomplished a lot I was always working hard to make sure I would give one hundred percent to our customers and it paid off
  • I ended in the specialty department where I would take a range of legal calls, I am able to use my awesome customer service skills and also troubleshoot to make sure I’m giving our customers the correct answers.
  • Improved office efficiency by effectively managing internal communications and correspondence.


Insurance Agent

Fred Loya Insurance
01.2013 - 08.2013
  • This position required me to explain quotes and sell car insurance to potential customers
  • I also called current customers to renew insurance and remind of payments due
  • I did a lot of data entry and researched for new potential customers to meet m daily goal.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

National Sales Support Representative

Sprint
08.2012 - 08.2013
  • My objective within the company is to work in an all inbound call center setting
  • My duties are as follows I process credit applications for new phone customers, swap or flip flop phones (transfer phones from accounts to other accounts or within same account), describe in detail customers charges, and I provide technical assistance when phones are having issues activating or not working in general.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Skills

  • Customer Relations
  • Fluent in Spanish
  • Organization and Time Management
  • Data Management

Timeline

Colorado Secretary of State

08.2022 - Current

Eligibility Senior Specialist

Cigna/Accredo Health Group
04.2021 - 07.2022

Customer Service Associate

Anthem BCBS
10.2018 - 08.2020

Loss Mitigation Coordinator

Delta Disaster Services Of Denver
06.2018 - 09.2018

Specialty Customer Service

Santander Consumer USA/ Chrysler Capital
08.2013 - 06.2018

Insurance Agent

Fred Loya Insurance
01.2013 - 08.2013

National Sales Support Representative

Sprint
08.2012 - 08.2013

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Cristal Castel