Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Chavez

Midland,TX

Summary

Highly efficient with costumer satisfaction well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience

Work History

Team Member

Whataburger Restaurants L&c
09.2023 - Current


  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.

Team Captain

Walk-On's Bistreaux & Bar
11.2020 - 12.2022
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations, maintaining positive relations.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
  • Managed cash transactions accurately with attention to detail.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery.
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Education

High School Diploma -

Midland College
Midland, TX

Skills

  • Money Handling
  • Creativity and Innovation
  • Positive Attitude
  • Teamwork and Collaboration
  • Sales Expertise
  • Relationship building
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Member

Whataburger Restaurants L&c
09.2023 - Current

Team Captain

Walk-On's Bistreaux & Bar
11.2020 - 12.2022

High School Diploma -

Midland College

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Cristal Chavez