Cristal Chavez
Houston,TX
Summary
Highly knowledgeable Apparel Team Member with experience in customer service, inventory management, and visual merchandise display. Strengths include strong interpersonal skills, adaptability to fast-paced retail environment, and ability to deliver top-notch customer experience. Previously contributed to boosting store sales through effective product presentation and personal selling techniques.
Overview
2
2
years of professional experience
Work History
Apparel Team Member
Walmart
Houston, Texas
01.2023 - 08.2024
- Assisted customers with selecting and purchasing apparel items.
- Provided product knowledge to customers on features and benefits of different clothing items.
- Organized apparel products on shelves according to size, color and style.
- Maintained cleanliness of the fitting rooms by folding clothes and removing tags from garments.
- Restocked merchandise on sales floor when needed.
- Operated cash register to process customer transactions.
- Ensured that all merchandise was properly tagged with price information before displaying them for sale.
- Answered questions about warranties, product features, prices, availability.
- Sorted out damaged or defective items from regular stock for return and exchange purposes.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Offered customers maximum value by continuously learning about new products and related services.
- Greeted customers promptly to engage and assist with apparel needs.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Followed proper safety protocols while operating equipment such as ladders or scissors.
Cashier
Burlington
Houston, Texas
11.2022 - 01.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Aldine High School
Houston, TX05-2022
Skills
- Brand representation
- Store maintenance
- Meeting Sales Goals
- Styling advice
- Upselling strategies
- Trend Identification
- Payment Processing
- Product Knowledge
- Retail Merchandising
- Customer Assistance
- Adaptability and Flexibility
- Reliability
- Complaint Handling
- Creative Thinking
- Adaptability
- Ability to Lift 40 pounds
- Team Collaboration
- Honest and Dependable
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Apparel Team Member
Walmart
01.2023 - 08.2024
Cashier
Burlington
11.2022 - 01.2023
High School Diploma -
Aldine High School