CRISTAL CORTES
Winston Salem,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections/Payments/Finance
Custom Built Structures
01.2024 - 01.2025
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Supported management by processing invoices and documents with consistent on-time delivery.
Finance Assistant
Carport Central
01.2022 - 01.2024
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Permit Specialist/Accounting/Insurance
Best Choice Metal Buildings
10.2020 - 01.2022
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Assisted in updating municipal codes related to building permits as needed, ensuring current practices align with industry standards.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Accounting/Repairs/Customer Service
Eagle Carports Inc
09.2014 - 02.2019
- Provide Customer Service, Call customers to confirm Buildings have been completed
- Assist customers with repairs/damages, Issue invoices to customers, ensure that receivables are collected promptly
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Community College -
Wake Tech Community Collage
Raleigh, North Carolina01.2013
High School -
Wakefield High School
Raleigh, North Carolina01.2012
Skills
- Friendly, positive attitude
- Problem-solving
- Customer service
- Organization and time management
Certification
Notary public
Timeline
Collections/Payments/Finance
Custom Built Structures
01.2024 - 01.2025
Finance Assistant
Carport Central
01.2022 - 01.2024
Permit Specialist/Accounting/Insurance
Best Choice Metal Buildings
10.2020 - 01.2022
Accounting/Repairs/Customer Service
Eagle Carports Inc
09.2014 - 02.2019
Community College -
Wake Tech Community Collage
High School -
Wakefield High School
Notary public
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