Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cristal Cortez

Fort Worth ,Texas

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

General Manager

Dairy Queen
Fort Worth, Texas
08.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.

Assistant Store Manager

Genghis Grill
Fort Worth , Texas
04.2024 - 08.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Shift Lead

On The Border
Fort Worth , Texas
07.2022 - 04.2024
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Completed opening and closing duties to facilitate business operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Education

High School Diploma -

Americas National Christian Academy
Arlington
07-2008

Skills

  • P&L Management
  • Customer Relationship Management
  • Project Management
  • Operations Oversight
  • Workflow Planning
  • Customer Retention
  • Schedule Management
  • Staff Supervision
  • Profit Generation
  • Motivation
  • Labor Cost Controls
  • Recruitment
  • Staff Training

Certification

  • Serve Safe Certified
  • TABC Certificate
  • Food Handlers Certified

References

References available upon request.

Timeline

General Manager

Dairy Queen
08.2024 - Current

Assistant Store Manager

Genghis Grill
04.2024 - 08.2024

Shift Lead

On The Border
07.2022 - 04.2024

High School Diploma -

Americas National Christian Academy

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Cristal Cortez