Cristal De La Cruz

Highly organized and results-driven Assistant Manager with comprehensive experience in overseeing the daily operations of a fast-paced dental practice. Skilled in coordinating patient care, and optimizing office workflows to ensure efficient and smooth operation. Proficient in handling patient inquiries, maintaining electronic health records, and ensuring compliance with healthcare regulations. Strong communication and leadership skills with the ability to foster a positive and collaborative working environment. Proficient in verifying patient benefits, submitting claims and resolving discrepancies with insurance providers to ensure timely and accurate reimbursements. Skilled in explaining insurance coverage and out-of-pocket costs to patients.

Key Skills:

• Office administration and staff management
• Patient scheduling and communication
• Financial management and billing
• Dental insurance claims submission and tracking
• Benefits verification and pre-authorization
• Claims denial management and appeals
• Patient billing
• Knowledge of dental coding and terminology

Organized and efficient Schedule/Insurance Coordinator with experience managing patient appointments and handling orthodontic insurance process. Skilled in coordinating treatment schedules, ensuring optimal patient flow, and maximizing chair time. Proficient in verifying insurance benefits, submitting claims, and resolving issues with insurance providers. Strong attention to detail, ensuring accurate records management, compliance with HIPAA regulations, and smooth administrative operations.

Key Skills:

• Appointment scheduling and patient flow optimization
• Orthodontic insurance verification and claims management
• Patient communication and financial counseling
• Compliance with HIPAA and regulatory requirements
• Strong organization and multitasking abilities

Results driven Customer Service Representative with specialized experience in the collections department of a telecommunications company. Proficient in handling past-due accounts, negotiating payment arrangements, and resolving outstanding balances in a professional and courteous manner. Skilled in managing high-volume inbound calls, assisting customers with billing issues, and providing solutions to help customers regain service while adhering to company policies. Committed to delivering excellent customer service while achieving collection targets.

Key Skills:

• Debt collection and payment negotiation
• Past-due account management
• Billing dispute resolution and payment processing
• High-volume call handling
• Conflict resolution and customer de-escalation
• Strong communication and problem-solving skills

Experienced Assistant Manager with a solid background in managing daily operations of a cash advance company. Skilled in overseeing staff, ensuring compliance with lending regulations, and providing exceptional customer service in a fast-paced environment. Proficient in managing loan applications, approving credit transactions, and handling collections while maintaining accuracy and confidentiality. Strong ability to manage cash flow, resolve customer concerns, and ensure adherence to company policies.

Key Skills:

• Loan processing approval
• Compliance with lending laws and regulations
• Cash handling
• Customer service and conflict resolution
• Collections and payment arrangements

As a Customer Service Representative for a rental car company, key responsibilities include assisting customers with vehicle reservations, answering questions about rental rates, vehicle availability, and insurance coverage. Daily tasks involve managing bookings, handling customer inquiries, and providing information on rental policies, upgrades, and promotions.