Cristal Edwards
Canal Winchester,OH
Summary
Dedicated professional driven to cultivate strong team relationships and lead employees to become more effective department. Team Lead skilled in training colleagues, managing projects, and solving operational problems. Prepared to leverage operations expertise to take on challenging new position.
Overview
8
8
years of professional experience
Work History
Department Lead
Macy's Backstage
Columbus, OH
05.2024 - Current
- Facilitated communication between managers and colleagues regarding operational procedures and policies.
- Resolved team complaints in a timely manner by identifying root causes of issues.
- Analyzed existing workflows for efficiency improvements.
- Reviewed the machines, work properly for a fast and efficient flow of work.
- Evaluated, the tickets are properly aligned and visible to avoid errors at the store.
Problem Solver
Macy's
01.2023 - 05.2024
- Documented processes related to problem resolution.
- Responded promptly to inquiries regarding product issues, providing timely updates as needed.
- Identified and analyzed problems to develop effective solutions.
- Created new receipts from match, close, void, or create.
- Identified PO information.
Trainer
Macy's
10.2020 - 12.2022
- Documented all training activities.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Identified an individual's strengths and weaknesses.
General Warehouse Associate
Macy's
11.2019 - 10.2020
- Organized warehouse areas by moving materials into designated locations.
- Labeled containers, container tags, or products using labels or tickets.
- Used pallet jacks to move items to and from warehouse locations.
- Received the merchandise and sorted it according to style, size, and color.
Assistant Account Manager
Cristhian Edwards & Assoc. Transportation
01.2018 - 12.2018
- Updated internal databases with current contact information for all key contacts within each account.
- Maintained an organized filing system of paperwork related to each account managed.
- Assisted Account Managers in managing client relationships and resolving customer service issues.
- Prepared weekly sales reports summarizing activity levels within assigned accounts.
Customer Service
Cristhian Edwards & Assoc. Transportation
01.2017 - 12.2017
- Provided customer service support to clients.
- Resolved customer service issues promptly and courteously.
Education
Marketing
UNPHU
Dominican Republic08-2017
AAS - Business Management
Columbus State Community College
trueSkills
- Leadership
- Bilingual
- strategical thinking
- Analysis
- Verbal and written communication
- Staff Training
- Critical thinking
- Microsoft Excel
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Accomplishments
leadership role
References
References available upon request.
Timeline
Department Lead
Macy's Backstage
05.2024 - Current
Problem Solver
Macy's
01.2023 - 05.2024
Trainer
Macy's
10.2020 - 12.2022
General Warehouse Associate
Macy's
11.2019 - 10.2020
Assistant Account Manager
Cristhian Edwards & Assoc. Transportation
01.2018 - 12.2018
Customer Service
Cristhian Edwards & Assoc. Transportation
01.2017 - 12.2017
Marketing
UNPHU
AAS - Business Management
Columbus State Community College
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