Cristal Estrada
Dallas
Summary
Dynamic professional with a proven track record in the hospitality sector, notably at Blue Goose Cantina. Excelled in customer service and bar restocking, driving sales through suggestive selling and fostering loyalty. Demonstrated leadership in training staff and enhancing team morale. Skilled in multitasking and fluent in two languages, consistently achieving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bartender and Server
Blue Goose Cantina
04.2022 - 01.2025
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Hostess
Gopchang Story
03.2023 - 03.2024
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Input orders accurately into POS terminal, split bills and accepted payments.
Assistant Manager
Mayas Modern Mediterranean
05.2020 - 07.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Bryan Adams Highschool Leadership Acadamy
Dallas, TX07-2021
Skills
- Health codes compliance
- Bar restocking
- Customer service
- Suggestive selling
- Aloha POS
- Food service
- Staff training and development
- Bilingual
- Work prioritization
- Team leadership
- Clear communication
- Multitasking proficiency
Timeline
Head Hostess
Gopchang Story
03.2023 - 03.2024
Bartender and Server
Blue Goose Cantina
04.2022 - 01.2025
Assistant Manager
Mayas Modern Mediterranean
05.2020 - 07.2021
High School Diploma -
Bryan Adams Highschool Leadership Acadamy
Similar Profiles
Jeff HendersonJeff Henderson
General Manager at The Blue Goose CantinaGeneral Manager at The Blue Goose Cantina
Sydney ElderSydney Elder
Bartender at Blue Goose CantinaBartender at Blue Goose Cantina
Juan FuentesJuan Fuentes
Dishwasher at Blue Goose CantinaDishwasher at Blue Goose Cantina