Cristal Gerstner
Derby
Summary
Proven leader with extensive experience at Lowe's Home Improvement, adept in inventory management and operational reporting. Demonstrated success in enhancing customer satisfaction and sales through strategic merchandising and effective team motivation. Skilled in MS Office and known for a positive attitude, consistently achieving targets by prioritizing attention to detail and performance monitoring.
Overview
5
5
years of professional experience
Work History
Operations Assistant Manager
Lowe's Home Improvement
07.2023 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Merchandising Assistant Store Manager
Lowe's Home Improvement
09.2021 - 07.2023
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Enhanced customer experience by regularly updating in-store promotional materials and signage.
Department Sales Floor Supervisor
Lowe's Home Improvement
07.2019 - 09.2021
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Ensured compliance with all safety regulations by training staff on proper procedures and consistently enforcing standards throughout the sales floor area.
- Increased department sales by implementing effective merchandising strategies and closely monitoring inventory levels.
- Led the department in achieving sales targets consistently through motivational leadership and hands-on coaching of team members.
Education
Bachelor of Science - Business Management
Purdue University
West Lafayette, IN03-2027
High School Diploma -
Andover Central High School
Andover05-2007
Skills
- Positive attitude
- Attention to detail
- MS office
- Operational reporting
- Administrative support
- Inventory management
- Event coordination
- Inventory purchasing
- Performance monitoring
Timeline
Operations Assistant Manager
Lowe's Home Improvement
07.2023 - Current
Merchandising Assistant Store Manager
Lowe's Home Improvement
09.2021 - 07.2023
Department Sales Floor Supervisor
Lowe's Home Improvement
07.2019 - 09.2021
Bachelor of Science - Business Management
Purdue University
High School Diploma -
Andover Central High School
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