Cristal Gibeaut
Laredo,TX
Summary
Dynamic Admissions Coordinator with expertise in optimizing resident intake processes at Laredo Nursing and Rehab. Bilingual in English and Spanish, I excel in communication and document control, ensuring compliance with eligibility criteria. Proven ability to enhance family engagement and streamline admissions, fostering a welcoming environment that drives referrals.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Laredo Nursing and Rehab
02.2023 - Current
- Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
- Provided exceptional customer service during phone and email interactions with prospective resident's families, addressing concerns promptly and professionally.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming residents.
- Handled inquiries from prospective residents to provide detailed information regarding admissions process.
- Reviewed applications and transcripts to verify residents eligibility and compliance with admissions criteria.
- Conducted detailed tours of community, fostering welcoming environment that increased prospective family interest.
- Conduct daily rounding of community to ensure everything is clean and in order for tours.
- Review every morning my admissions, discharges, room changes, payor changes and any changes in my referrals to ensure my census is accurate for my daily connect meetings.
- Create and target marketing strategies to promote exposure of the community to receive referrals.
Workforce Manager
Las Alturas Nursing and Transitional Care
08.2019 - 02.2023
- Reception- Answering phones, registering family members, scanning medical records in PCC, Scheduling care plan meetings, knowledgeable with PCC.
- Discharges- Assisted in resident discharge with Hospice, DME, After discharge Drs. Appt, Provider services and documenting discharge in PCC.
- Staffing- Scheduling Nursing staff and knowledgeable with Onshift.
- Human resources- Scheduling interviews and interviewing candidates for CNA positions.
- Assistant Business office manager- Medicaid applications, talk to resident representatives to collect accurate data for medicaid applications, ABNs/NOMNC's, split billing for Pharmcare, Knowledgeable with Papersave, Midnight census, weekly communication tools with Medicaid case workers and Send invoices to AP.
- Admissions: Tours, signing admission paperwork with families, able to work PCC into CRM, Great with socializing with family members, and complete admission inquiry forms accurately.
Education
High School Diploma -
Lyndon B. Johnson
05-2011
Skills
- Bi-lingual English and Spanish
- Verbal and Written communication
- Telephone skills
- Document control
- Knowledgeable In PCC, PrimeIDENTITY, WELLSKY, PAC-IQ, KNOW2, CAREFEED, MEDICAL COLLECTIONS GROUP, ALLSCRPITS AND TMHP
- Great with socializing with family members and residents
- Computer Literacy
- Well versed with Insurance
- Verifying Eligibility
- Acceptance criteria
- Nursing Home Admission Process
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Admissions Coordinator
Laredo Nursing and Rehab
02.2023 - Current
Workforce Manager
Las Alturas Nursing and Transitional Care
08.2019 - 02.2023
High School Diploma -
Lyndon B. Johnson
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