Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Cristal Gonzalez

El Paso,TX
Cristal Gonzalez

Summary

Experienced Communications Specialist with a proven track record of 14+ years in writing, editing, and educational roles, specializing in social media and digital content strategies. Skilled in utilizing tools such as Canva and HubSpot CRM to enhance brand visibility and engagement. Prioritizes continuous improvement and compliance, driving innovative content management initiatives and elevating team performance through collaborative leadership approaches.

Overview

14
years of professional experience
5

Certifications

Work History

Phoenix General Contractors

Administrative Associate
04.2025 - Current

Job overview

Marketing Responsibilities

  • Spearheaded the growth of company social media presence across Facebook, Instagram, and LinkedIn, achieving a 300% increase in engagement and followers within the first three months.
  • Create, schedule, and publish daily content and brand storytelling
  • Track key performance indicators (KPIs) and adapted strategies based on platform analytics, ensuring alignment with evolving social media best practices and maximizing ROI.
  • Author and edit search-optimized blog posts, developing a strong base of evergreen content for marketing campaigns.
  • Design and distribute biweekly email newsletters
  • Regularly manage and update company website content, project highlights, and blog uploads

Business Development

  • Proactively research and track federal, state, and local contracting opportunities using platforms such as SAM.gov and Bidspeed,
  • Develop and refine capability statements, past performance summaries, and branded marketing collateral
  • Coordinate and prepare logistics, materials, and talking points for capabilities briefings, pre-bid meetings, and networking events with federal and municipal agencies.
  • Maintain and manage CRM data in HubSpot
  • Draft and schedule high-impact outreach emails, social media content, and newsletters, enhancing brand visibility
  • Monitor and analyze pre-solicitation notices and bid boards, identifying high-value contracting opportunities
  • Assist in proposal development and submission

GECU Federal Credit Union

Proofreader/Quality Assurance Specialist
01.2023 - 11.2024

Job overview

  • Conduct writing workshops to enhance team skills, fostering a culture of continuous improvement.
  • Ensure compliance with legal standards, maintaining content integrity and organizational trust.
  • Scrutinize web content and social media posts for clarity, cohesiveness, and brand alignment, maintaining consistent messaging across platforms.
  • Implement rigorous quality assurance processes, significantly reducing errors in external communications and strengthening brand reputation.
  • Collaborate with cross-functional teams to ensure all content meets legal and departmental standards, fostering a culture of compliance.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Used style guidelines to make accurate changes and comply with ideal structure.
  • Revised work to identify missed mistakes before completing assigned assignments.
  • Followed established guidelines to maintain style quality and consistency in produced content.
  • Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
  • Managed finished works and version edits for comprehensive record of each file.

El Paso Academy Charter High School

English/History Teacher
11.2018 - 12.2022

Job overview

  • Managed classroom dynamics, enhancing student engagement and focus.
  • Developed comprehensive lesson plans, ensuring compliance with SpED/504 requirements.
  • Prepared students for state tests, resulting in improved performance.
  • Led Student Council, fostering leadership and collaboration skills.
  • Communicated with parents and administration, maintaining discipline and transparency.
  • Led English curriculum development for freshmen and seniors, aligning with Texas state requirements (TEKs) and enhancing student engagement and academic performance.
  • Implemented creative classroom management strategies, fostering a positive learning environment and significantly reducing disciplinary issues.
  • Prepared students for state testing through targeted tutoring sessions, resulting in notable improvements in overall test scores and student confidence.
  • Meticulously developed lesson plans and maintained appropriate documentation, ensuring compliance with SpED/504 requirements for diverse student needs.
  • Pioneered interactive teaching methods, boosting student engagement and academic performance in English and History classes.
  • Attended professional development seminars and workshops to maintain expertise in English and History

AGI Marketing

Digital Content Editor & Social Media Manager
05.2015 - 08.2018

Job overview

  • Edited and optimized web content, enhancing user engagement and site traffic by measurable metrics.
  • Managed writers, ensuring timely delivery and quality of digital articles.
  • Published client blogs, boosting brand visibility and audience reach.
  • Implemented SEO strategies, achieving measurable improvements in search rankings.
  • Developed social media plans using Hootsuite, increasing client interaction.
  • Led content strategy, optimizing website copy and managing freelance writers to deliver high-quality articles, resulting in improved SEO rankings for clients.
  • Developed and implemented data-driven SEO plans, analyzing key metrics to enhance client website performance and visibility in search results.
  • Orchestrated cross-functional teams to align content creation with marketing goals, ensuring cohesive brand messaging across all digital channels.
  • Spearheaded content strategy optimization, elevating SEO rankings for clients through management of high-quality article production and website copy refinement.
  • Developed and maintained editorial standards for content.
  • Provided concise and constructive editorial feedback to writers to improve article and story writing.

Freelance

Content Creator • Editor & Proofreader • Social Media Marketing • Translation Services
09.2014 - 08.2018

Job overview

  • Translated and created presentations for religious group, enhancing bilingual communication.
  • Crafted bilingual blog content for AGI Marketing, boosting engagement and reach.
  • Managed social media content for Amazon seller, increasing visibility and sales.
  • Led social media strategy for Love Advertising, driving brand awareness and growth.
  • Optimized Amazon seller’s digital footprint through strategic social media management and web content creation, improving product visibility.
  • Pioneered multilingual content strategies, enhancing cross-cultural communication and expanding audience reach for diverse clients.
  • Applied current editing and photography tools to tell great stories.

Education

Marymount University
Arlington, VA

Bachelor of Arts from History
05.2011

Emerson College
Boston, MA

Bachelor of Arts from Writing, Publishing, and Literature
05.2007

Skills

  • Photoshop (Skillful)
  • WordPress (Experienced)
  • Microsoft Suite (Expert)
  • Adobe Suite (Skillful)
  • Google Analytics (Experienced)
  • Hootsuite (Experienced)
  • Social Media (Experienced)
  • SEO (Experienced)
  • Blog Writing (Expert)
  • AP Style (Expert)
  • Chicago Style (Experienced)
  • Content Strategy (Experienced)
  • Digital Marketing (Expert)
  • Project Management (Experienced)
  • Content Development (Experienced)
  • Audience Engagement (Expert)
  • Editing Techniques (Expert)
  • Brand Management (Experienced)
  • Content Planning (Experienced)
  • Copywriting (Experienced)
  • Content Marketing (Expert)
  • User Experience
  • Presentation Skills
  • Meeting planning
  • Presentation preparation
  • Document management
  • Calendar management
  • Strategic planning
  • Proofreading

Languages

English (Native)
Spanish (Native)

Certification

HubSpot Content Marketing Certification

HubSpot Email Marketing Software Certification

SEMRush SEO Certification

Canva Certification

REALIZE Board Training Certification

Timeline

Administrative Associate

Phoenix General Contractors
04.2025 - Current

Proofreader/Quality Assurance Specialist

GECU Federal Credit Union
01.2023 - 11.2024

English/History Teacher

El Paso Academy Charter High School
11.2018 - 12.2022

Digital Content Editor & Social Media Manager

AGI Marketing
05.2015 - 08.2018

Content Creator • Editor & Proofreader • Social Media Marketing • Translation Services

Freelance
09.2014 - 08.2018

Marymount University

Bachelor of Arts from History

Emerson College

Bachelor of Arts from Writing, Publishing, and Literature