Cristal Hernandez
Twentynine Palms
Summary
Amicable Phone Operator with commitment to excellence and more 8 years of experience. Effective individual with pleasant voice promoting extensive knowledge of phone etiquette. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Remote Receptionist
Reliable Receptionist
03.2024 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Medical Customer Service Representative
Fortuna BMC
09.2023 - 01.2024
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Receptionist
Western Dental & Orthodontics
01.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Benefits Administrator
Aston Carter Agency: Willis Towers Watson
08.2021 - 12.2021
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
Front Desk Receptionist
Vigor Services Agency for Aloha Laser Vision
01.2021 - 04.2021
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Spanish Telephone Operator
Aston Carter Agency (Medtronic)
01.2018 - 10.2020
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Education
Associate of Applied Science - Healthcare Management Administration
Penn Foster College
Scottsdale, AZ12.2024
High School Diploma -
Minnesota Transitions Charter School
Minneapolis, MN06.2017
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Typing Speed
- Excellent Phone Demeanor
- Proficient in Spanish
- Typing Skills
- Professional Communication
- Administrative tasks
- Call distribution
- Computer Skills
- Critical Thinking
- Decision-Making
- Database Research
Timeline
Remote Receptionist
Reliable Receptionist
03.2024 - Current
Medical Customer Service Representative
Fortuna BMC
09.2023 - 01.2024
Receptionist
Western Dental & Orthodontics
01.2022 - 06.2023
Benefits Administrator
Aston Carter Agency: Willis Towers Watson
08.2021 - 12.2021
Front Desk Receptionist
Vigor Services Agency for Aloha Laser Vision
01.2021 - 04.2021
Spanish Telephone Operator
Aston Carter Agency (Medtronic)
01.2018 - 10.2020
Associate of Applied Science - Healthcare Management Administration
Penn Foster College
High School Diploma -
Minnesota Transitions Charter School
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