Cristal Hernandez
Valencia
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Local Pub & Grill
Stevenson Ranch
02.2021 - 03.2025
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages to patrons and confirmed complete orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Floor Supervisor and Host
Claim Jumper Restaurant
Stevenson Ranch
06.2019 - 08.2021
- Reported employee time, job expenses and inspections results in work records.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Informed upper management or department heads of items loaded or problems encountered.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Maintained a clean, organized, and safe work environment at all times.
- Analyzed financial statements, such as balance sheets and income statements, for accuracy.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed dining room layout to maximize efficiency of staff members.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Server
Babytuna Sushi
Valencia
06.2018 - 06.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
Host
Yamato Japanese Steakhouse & Sushi Bar
Stevenson Ranch
02.2017 - 06.2018
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted staff by serving food and beverages or bussing tables.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
William S. Hart High School
Newhall05-2018
Skills
- Point of sale operation
- Customer service
- Employee training
- Order management
- Conflict resolution
- Time management
- Team collaboration
- Excellent communication
Certification
- BLS CERTIFICATION
- EKG TECH LICENSES
References
References available upon request.
Timeline
Server
The Local Pub & Grill
02.2021 - 03.2025
Floor Supervisor and Host
Claim Jumper Restaurant
06.2019 - 08.2021
Server
Babytuna Sushi
06.2018 - 06.2019
Host
Yamato Japanese Steakhouse & Sushi Bar
02.2017 - 06.2018
High School Diploma -
William S. Hart High School
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