Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cristal Hernandez Sosa

Summary

Full time warehouse worker with experience working for Dreyer's. Diligent, organized, and very hard working. Previous experience in working FEMA, with 6+ months of experience in verifying complex data, maintaining databases, and producing monthly reports using advanced Excel functions. Known for quick typing skills, eye for detail, and the ability to determine professional with dedication to hard work and team player attitude. Offers strong inventory management and product leader and Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse

Dreyer's Grand Ice Cream
12.2021 - Current
  • Completing a task that is assigned Master Sanitation Schedule.
  • Working in safe conditions by leading by example, never walking past an unsafe condition and holding others accountable to working safely to ensure we achieve our goal of ZERO Incidents.
  • Understanding the Dock Scheduler role for backup plan and meeting schedule task that has to be met.
  • Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
  • Organizing pallets to ensure adequate good quality pallets are placed into the palletizing system and assisting with hand palletizing on occasions when the auto palletizing system is down.
  • Checking condition of trailers/containers and record temperatures making sure trailers are in safe condition to load.
  • Contributed to continuous improvement initiatives within the organization by identifying areas of potential improvement in warehousing operations.
  • Determine based on product order the best pattern to load the truck within CA state regulations.
  • Provided exceptional customer service when addressing inquiries from internal departments or external partners regarding inventory availability or shipment status.
  • Completing shipment confirmation and generating bill of lading packet.
  • Ensuring health and safety requirements are fully met and a positive safety culture is maintained throughout the department.
  • Prepared comprehensive reports on stock levels, sales trends, order statuses using data analysis tools effectively informing management decision-making processes.
  • Ensuring you walk the talk always using the safety, quality and productivity mindset, attend to the issues as and when they happen.

Sales

Cricket
01.2020 - 11.2021
  • Drive sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management.
  • Practicing specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management.
  • Perform as a role model and offer assistance for all new hires and peer Retail Sales Consultants. Also performing other work-related tasks, as assigned by management and to follow to all policies, as outlined in the Handbook and other company communications.
  • Following up to all paperwork procedures, as outlined in the Handbook, Training Courses and Sun Com policy documents.
  • Master all required systems: RQ4, Paycom, etc - Regularly check sales paperwork to review for discrepancies/errors.
  • Following all Cash Depositing procedures and accept full responsibility for all.
  • Grew sales utilizing business-to-business sales tactics.
  • Created predictable sales pipeline by building strong outbound sales capability.

Analyst

FEMA
08.2019 - 01.2020
  • Assists with the scheduling of deployed FEMA staff including daily Call-Down lists, accountability check-ins, cost effective weekends (CEW), rotations, staff rosters and overtime approvals.
  • Assists with the onboarding process in the field including verifying safe arrivals, negotiating with hotels and car rental companies when there is a shortage of availability, badging documentation, documenting for CCPRS FEMA-owned equipment that has been assigned.
  • Keeping management apprised of all suspense dates for programs such as those related to appraisals, promotions, awards, extensions, retirements, transfers, separations, training, security, government purchase card, supplies, facilities, vehicles, and other activities.
  • Utilizing a variety of office automated programs, applications, tools, and systems to generate reports, graphics, charts, and presentations.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

Retail

Forever 21
02.2019 - 08.2019
  • Identified as a specialist associate that can be a role model in all functions of the store.- Spends at least 60% of the shift performing Leader on Duty tasks.- Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.- Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.- Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.- Partners with the visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.

Education

Associate of Arts - Cosmetology Education

Aveda Institute
Washington, DC
01.2020

High School Diploma -

Parkdale High School
Riverdale, MD
05.2018

Skills

  • Bilingual Spanish

  • Business Administration

  • Commission Sales

  • Communication Skills

  • Forklift Operator

  • Document processing

  • Filing and data archiving

  • Office Scheduling

  • Cycle counting

  • Shipping and receiving

  • Operations Support

  • Material Safety Data Sheets

  • Virtualization Technologies

Certification

  • Licensed Cosmetology - 2021
  • Certified Forklift, Dreyer's - 2022
  • CISA - Certified Information Systems Auditor

Languages

Spanish
Native or Bilingual

Timeline

Warehouse

Dreyer's Grand Ice Cream
12.2021 - Current

Sales

Cricket
01.2020 - 11.2021

Analyst

FEMA
08.2019 - 01.2020

Retail

Forever 21
02.2019 - 08.2019

Associate of Arts - Cosmetology Education

Aveda Institute

High School Diploma -

Parkdale High School

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Cristal Hernandez Sosa