Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Herrera

San Elizario,TX

Summary

Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.

Overview

6
6
years of professional experience

Work History

Freight Operations Manager

Rhe Transport Llc
12.2022 - Current
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Integrated warehouse operations with existing and new business processes.
  • Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led continuous improvement initiatives within the department, driving process enhancements that increased productivity while reducing costs.
  • Collaborated with manufacturing and supply chain management.
  • Maintained compliance with industry regulations such as DOT guidelines through diligent documentation practices.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Boosted operational efficiency by regularly analyzing data, identifying areas for improvement, and implementing action plans.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced delivery times with effective route planning and scheduling.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Improved customer satisfaction by promptly addressing concerns and resolving issues.
  • Developed strong relationships with carriers and vendors for better service levels and cost savings.

Pawnbroker

Cash America
12.2021 - 12.2022
  • Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
  • Cultivated professional relationships within the community local businesses promoting store reputation fostering customer loyalty.
  • Met existing customers to review current services and expand sales opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
  • Presented professional image consistent with company's brand values.

Work From Home Agent

S3 Resupply
12.2020 - 11.2021
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.

Host

Olive Garden - Darden Restaurants
02.2018 - 12.2020
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Answered phone calls to take orders, give information and document reservations.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Opened and closed seating sections according to volume of guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

High School Diploma -

San Elizario High School
San Elizario, TX
06.2013

Skills

  • Carrier Negotiations
  • Team training and development
  • Inventory Audits
  • Safety Management
  • Production Planning
  • Service Improvement Analysis
  • Operations Control

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Freight Operations Manager

Rhe Transport Llc
12.2022 - Current

Pawnbroker

Cash America
12.2021 - 12.2022

Work From Home Agent

S3 Resupply
12.2020 - 11.2021

Host

Olive Garden - Darden Restaurants
02.2018 - 12.2020

High School Diploma -

San Elizario High School
Cristal Herrera