Cristal Herrera
San Elizario,TX
Summary
Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.
Overview
6
6
years of professional experience
Work History
Freight Operations Manager
Rhe Transport Llc
12.2022 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Integrated warehouse operations with existing and new business processes.
- Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led continuous improvement initiatives within the department, driving process enhancements that increased productivity while reducing costs.
- Collaborated with manufacturing and supply chain management.
- Maintained compliance with industry regulations such as DOT guidelines through diligent documentation practices.
- Tracked production and quality control systems to proactively identify deficiencies.
- Boosted operational efficiency by regularly analyzing data, identifying areas for improvement, and implementing action plans.
- Conducted research to address shipping errors and packaging mistakes.
- Reduced delivery times with effective route planning and scheduling.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Improved customer satisfaction by promptly addressing concerns and resolving issues.
- Developed strong relationships with carriers and vendors for better service levels and cost savings.
Pawnbroker
Cash America
12.2021 - 12.2022
- Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
- Cultivated professional relationships within the community local businesses promoting store reputation fostering customer loyalty.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Presented professional image consistent with company's brand values.
Work From Home Agent
S3 Resupply
12.2020 - 11.2021
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
Host
Olive Garden - Darden Restaurants
02.2018 - 12.2020
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted managers with quickly resolving service- and food-related issues.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Answered phone calls to take orders, give information and document reservations.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Provided patrons with estimated waiting times during peak service hours.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Opened and closed seating sections according to volume of guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
San Elizario High School
San Elizario, TX06.2013
Skills
- Carrier Negotiations
- Team training and development
- Inventory Audits
- Safety Management
- Production Planning
- Service Improvement Analysis
- Operations Control
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Freight Operations Manager
Rhe Transport Llc
12.2022 - Current
Pawnbroker
Cash America
12.2021 - 12.2022
Work From Home Agent
S3 Resupply
12.2020 - 11.2021
Host
Olive Garden - Darden Restaurants
02.2018 - 12.2020
High School Diploma -
San Elizario High School
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