Cristal Herrera
Dixon,CA
Summary
Seeking a position where I can utilize my skills and experience for the benefit of the company and contribute to its growth.
Overview
20
20
years of professional experience
Work History
Manager
Grocery Outlet Bargain Market
Dixon, CA
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Manager
Popeyes
Dixon, CA
03.2019 - 11.2019
- Monitoring business, making schedules, reviewing inventory, checking sales, coaching/training employees.
- Kitchen/Food Prep
- Store maintenance/cleaning
- Cashier
Caregiver
Golden Years In Home Care
Elk Grove, CA
03.2018 - 03.2019
- Working in the home of the elderly, helping residents do activities of daily living such as bathing, feeding, taking medication, etc.
- Cooking and housekeeping for the residents.
- Helping residents make doctor appointments.
- Provide transportation for the residents.
- Serve as a companion for the residents.
Caregiver
Solano Life House
Dixon, CA
08.2012 - 11.2017
- Caring for the elderly such as feeding, showering, changing them, and overall helping them complete activities of daily living.
- Taking residents for walks and serving as a companion for them.
Supervisor
Round Table Pizza
Dixon, CA
11.2011 - 09.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Babysitter
Self Employed
Dixon, CA
12.2010 - 09.2012
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Fruit Packer
Cool Corn Patch
Dixon, CA
06.2007 - 11.2010
- Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
- Enhanced packing efficiency by streamlining fruit selection and sorting processes.
- Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
- Demonstrated adaptability by quickly learning new packing techniques as required per seasonal changes or market demands.
- Increased productivity with the consistent use of high-quality packing materials and equipment.
- Improved teamwork and collaboration among packers through clear communication and coordination of tasks.
- Reduced waste by implementing proper storage techniques for various types of fruits.
- Ensured timely delivery of packaged fruits to distribution centers through focused task completion and effective time management skills on the job.
- Supported efficient shipping operations by preparing fruit packages according to specified weight and size requirements.
- Streamlined workflow with proficient use of fruit grading systems, ensuring consistency in product quality delivered to customers.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Communicated with supervisors regarding any issues with packaging process.
- Prepared food packaging boxes by folding and taping.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Subway
Dixon, CA
11.2006 - 05.2007
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Burger King
Dixon, CA
06.2005 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma - undefined
Main Prairie High School
Dixon, CA06.2006
Skills
- Bilingual- Spanish & English (speak, read, and write)
- Customer Service
- Handling Money
- Organization
- Leadership
- Fast Paced
- Patience
Timeline
Manager
Grocery Outlet Bargain Market
09.2020 - Current
Manager
Popeyes
03.2019 - 11.2019
Caregiver
Golden Years In Home Care
03.2018 - 03.2019
Caregiver
Solano Life House
08.2012 - 11.2017
Supervisor
Round Table Pizza
11.2011 - 09.2012
Babysitter
Self Employed
12.2010 - 09.2012
Fruit Packer
Cool Corn Patch
06.2007 - 11.2010
Cashier
Subway
11.2006 - 05.2007
Cashier
Burger King
06.2005 - 12.2006
High School Diploma - undefined
Main Prairie High School