Cristal Hurtado
Gilbert,AZ
Summary
Organized Patient Service Representative with 11 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Banner Healthcare
05.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked in fast paced enviroment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patient and the company alike.
- Responded to patient requests for services, and company information.
- Assisted patients with Spanish-language inquiries in a timely and professional manner.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to p
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Manage messages providers sent in re to patients needing rx refills,cpe,etc and made notes in chart.
- Faxed Medical records.
- Collected copays, deductibles/coin.
Front Desk Receptionist
LA PALMA PHYSICAL THERAPY
03.2012 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Detail Oriented
- Accountability Skills
Timeline
Customer Service Representative
Banner Healthcare
05.2018 - Current
Front Desk Receptionist
LA PALMA PHYSICAL THERAPY
03.2012 - 06.2017
High School Diploma -
Mesquite High School
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