Cristal Lane
San Jose
Summary
Impactful, precise, and resourceful professional with 7+ years of experience supporting security teams, senior executives, and corporate offices, including 6 years training new security receptionists. Skilled in office operations, meeting coordination, and front-desk administration. Adept at multitasking, problem-solving, and optimizing workflows in fast-paced environments. Recognized for strong communication, organization, and attention to detail. Committed to fostering a positive workplace, enhancing team collaboration, and continuously growing both personally and professionally.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corporate Security Receptionist
Palo Alto Networks With GardaWorld Security
03.2024 - Current
- Direct and oversee front-desk operations, providing a professional and welcoming environment for employees, visitors, and clients while enforcing stringent security protocols.
- Manage access control systems, visitor logs, and identification verification to ensure compliance with security standards.
- Administer the issuance of badges to new hires, contractors, and employees participating in onsite training, maintaining up-to-date records.
- Collaborate closely with security personnel to ensure a consistently safe and secure environment for all staff and visitors.
- Deliver comprehensive support across multiple buildings, proactively addressing diverse operational needs such as security services, facilities requests, and administrative tasks.
- Provide vital support to multiple departments, including Executive Assistants, the Executive Briefing Center, Security, and Human Resources, facilitating smooth interdepartmental coordination.
- Coordinate security and facility services to maintain a seamless and efficient workplace environment.
- Monitor security cameras and manage document filing, ensuring proper documentation and timely access to necessary information.
- Respond swiftly to emergencies, adhering to company protocols, contacting emergency services, and assisting with evacuations to safeguard personnel and assets.
Global Workplace Response Center Lead Admin
KLA With Allied Universal Security
09.2018 - 12.2023
- Oversee, coordinate, and execute work requests across multiple KLA global facilities, driving operational efficiency and ensuring timely resolution of tasks.
- Maintain comprehensive knowledge of KLA policies, protocols, and property management regulations, ensuring strict compliance and operational integrity.
- Evaluate and prioritize incoming requests, including phone calls, correspondence, and work orders, exercising independent decision-making to ensure urgent needs are addressed promptly.
- Coordinate and manage meetings and conference room reservations across departments using Outlook and Zoom, optimizing scheduling and fostering seamless collaboration.
- Act as a primary resource for KLA access control policies and procedures, ensuring organization-wide adherence to security and access protocols.
- Partner with KLA executive administrators to streamline business operations, including calendaring, conference room coordination, visitor pre-registration, badge preparation, guest Wi-Fi setup, catering arrangements, and addressing facility inquiries.
- Developed and maintained a detailed, company-wide event schedule, ensuring consistent attendance and adherence to deadlines, contributing to smooth event execution.
Global Badging Coordinator
KLA With Allied Universal Security
04.2017 - 12.2023
- Lead global badging operations for KLA employees, new hires, and contractors across all company locations, ensuring efficient and secure access management.
- Oversee clerical and administrative functions for lobby receptions, badging departments, security offices, and KLA departments, ensuring streamlined operations and effective resource allocation.
- Provide cross-functional support to KLA teams, ensuring smooth and efficient onboarding for new hires and contractors while maintaining consistency with company protocols.
- Enforce compliance with company access control policies and procedures, educating employees on security protocols to uphold organizational safety and integrity.
- Navigate ambiguity with ease, managing sensitive, confidential information with utmost discretion and professionalism.
- Exhibit exceptional client management skills, engaging effectively with both internal and external stakeholders to address needs and ensure satisfaction.
- Collaborate with Human Resources and HR Business Partners to streamline the coordination of interviews, onboarding, terminations, and other related processes, contributing to smooth HR operations.
- Oversee office supply procurement, manage weekly shipping requests, and coordinate the international shipment of badging materials to ensure timely and accurate delivery.
- Developed and maintained a global badging project schedule, ensuring all deadlines were met with precision and all projects progressed smoothly.
- Manage KPI metric reporting on a monthly and quarterly basis, leveraging data to track performance, optimize operational processes, and drive continuous improvement.
Client Service Coordinator
Santa Clara County Social Services Agency
08.2016 - 02.2017
- Delivered comprehensive administrative and clerical support to ensure seamless office operations.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assessed and prioritized incoming situations (reports, phone calls, mail, etc.), directing clients to the appropriate destination and personnel for prompt action.
- Exercised discretion and confidentiality in managing sensitive information and matters.
- Oversaw and organized inventory for the reception area, ensuring efficient and accurate management of resources.
- Assisted clients with county card activation, providing clear guidance through the process.
- Delivered accurate and timely information to clients regarding county resources and services, addressing inquiries and meeting their specific needs.
- Monitored visitor access and upheld a high standard of security awareness to ensure a safe environment.
Education
High School Diploma -
Piedmont Hills High School
San Jose, CA06-2001
Skills
- Professional Customer Service at all times with all levels of the company with delivering high-quality, courteous, and efficient support
- Exceptional Communication including written, verbal and interpersonal
- Resourceful Problem-solver with a strong ability to leverage networks and tools to drive efficient decision-making and goal achievement
- Adaptable to various competing demands while remaining approachable to the team
- Versatile in adapting to changing priorities, efficiently managing multiple tasks, and consistently delivering high-quality results in dynamic environments
- Scheduling and Planning to streamline tasks, meet deadlines, and support teams in staying organized and productive
- Patient and Empathic to others’ needs, providing support, and fostering positive interactions in both team and client-facing environments
- Expert in Time Management with consistently prioritizing tasks, projects, meeting deadlines, and maximizing productivity without compromising quality
- Proactive and Team-Oriented with initiative to drive projects forward while collaborating effectively to achieve shared goals
- Receptive and Open-Minded to information, training, new ideas and feedback
- Ability to Work Under Pressure while staying focused and deliver results in stressful situations
- Timely and Motivated for every day life; known for being both reliable and energetic, consistently meeting deadlines while maintaining enthusiasm and drive
Accomplishments
- Spearheaded the implementation of 10-codes for receptionists, streamlining communication and enhancing security protocols across the team at Palo Alto Networks.
- Developed the cover for the Reception-HQ Registry and Passdown binder at Palo Alto Networks, elevating the organization and presentation.
- Revamped the Reception-HQ Registry and Passdown binder for Palo Alto Networks, improving accessibility, efficiency, and operational continuity.
- Updated and continuously maintain the Reception-HQ Handbook at Palo Alto Networks to ensure policies, procedures, and security protocols remain accurate, up-to-date, and easily accessible for staff.
Certification
• Adult CPR/AED & First Aid Certified - Expires: 03/04/2026 - ProCPR by ProTrainings
• Guard Registration - Expires: 09/30/2025 - Bureau of Security and Investigative Services - California Department of Consumer Affairs
Skills & Technical Proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Gmail)
- ServiceNow
- Feenics
- Envoy
- Decartes Systems Group
- Slack
- Lenel - OnGuard
- Microsoft Teams
Timeline
Corporate Security Receptionist
Palo Alto Networks With GardaWorld Security
03.2024 - Current
Global Workplace Response Center Lead Admin
KLA With Allied Universal Security
09.2018 - 12.2023
Global Badging Coordinator
KLA With Allied Universal Security
04.2017 - 12.2023
Client Service Coordinator
Santa Clara County Social Services Agency
08.2016 - 02.2017
• Adult CPR/AED & First Aid Certified - Expires: 03/04/2026 - ProCPR by ProTrainings
• Guard Registration - Expires: 09/30/2025 - Bureau of Security and Investigative Services - California Department of Consumer Affairs
High School Diploma -
Piedmont Hills High School
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