Cristal Lary
Santa Ana,USA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Upbeat and energetic childcare provider with child and infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to two children while preparing meals and managing personal, medical and educational activities for each child. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Day care teacher
Pop Plays
Orange, California
06.2024 - Current
- Designed engaging developmental activities for children aged 4 months to five years old
- Collaborated with parents to assess children's individual needs and progress.
- Implemented play-based learning strategies to enhance social skills and creativity.
- Ran circle time
- Provided three snacks per day
- Cooking
- House cleaning
- Diaper changing
- Arts and crafts
- Nurtured children's growth through engaging educational activities and play-based learning.
- Developed lesson plans that supported creativity and social skills among preschoolers.
- Monitored children's behavior to ensure a safe and inclusive environment for all.
- Communicated regularly with parents about children's progress and daily activities.
- Assisted in training new staff on classroom procedures and child interaction techniques.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Assisted with toilet training and diaper changing when necessary.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
Family Nanny
Care.com HomePay
Irvine
12.2021 - 07.2024
- Manage childcare schedules, provided transportation to all events and social gatherings.
- Created a positive and nurturing environment to support educational, social and emotional growth.
- Provided light housekeeping, meal preparation and child cleanliness as needed.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Customer Service Representative
Auto Club of Southern California
Costa Mesa, CA
10.2017 - 11.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer Adept at handling a high-volume call center while maintaining a positive attitude and focus on customer satisfaction.
- Insurance and Membership trained.
- Serviced Auto Insurance Policies and Roadside Memberships.
- Provided exemplary customer service by exceeding our members expectations.
- Met and exceeded referral, call audits and survey goals.
- Responded to customer calls and emails to answer questions about products and account issues to supervisors and help desk workers.
- Provided follow up to address customer issues/concerns when needed.
- Reviewed payment options, account changes, billing and emailed detailed receipts as needed.
- Attended customer service training sessions to improve performance.
- Escalated complicated customer inquiries and complaints quickly.
Beauty Advisor
Macys Department Store
Santa Ana, CA
09.2004 - 11.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing the best products.
- Promoted additional products and services to increase sales numbers and store revenue.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest beauty trends.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Personable and customer friendly.
- Kept work areas, tools, and equipment clean and properly sanitized to maintain health standards.
- Followed up with customers to increase satisfaction with purchases and services.
- Engaged in friendly conversation with customer to better identify individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School -
La Quinta High School
ROP Certification Program - Pre-School Teacher Assistant Certificate
Child Development Courses -
Santa Ana College
Skills
- Newborn/Toddler care
- Providing enrichment activities
- Scheduling and Coordinating
- Behavioral Management and Redirection
- Arts and Crafts
- Clear Background and DMV Record
- Household Organization
- Meal Planning
- First Aid/Safety
- Recreational Activities
- Provide Daily Progress Reports
- Praise and Encouragement
- Excellent Verbal/Nonverbal Communication Skills
- Adaptable and Resilient
- Customer Service Professional
- Call Center/Remote Experience
- Retail Experience
- Customer Facing Experience
References
- Alicia Padolsky, Nanny Position, (732) 804 - 0094
- Elder Aguilar ,Aaa insurance company (714)6755601
- Coral Ly,Pop plays(714) 469-0425
- Becky Lam , Pop plays (+1 (714) 657-4354
Timeline
Day care teacher
Pop Plays
06.2024 - Current
Family Nanny
Care.com HomePay
12.2021 - 07.2024
Customer Service Representative
Auto Club of Southern California
10.2017 - 11.2021
Beauty Advisor
Macys Department Store
09.2004 - 11.2017
High School -
La Quinta High School
ROP Certification Program - Pre-School Teacher Assistant Certificate
Child Development Courses -
Santa Ana College