Cristal Lopez
Grand Prairie,United States
Summary
An energetic Contact Center Analyst with a proven track record at Velera, adept in problem-solving and bilingual communication. Excelled in resolving escalated calls, enhancing customer account safety, and streamlining payment processes. Demonstrated attention to detail and active communication, significantly improving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Contact Center Analyst
Velera
03.2023 - Current
- Handled escalated calls efficiently, finding resolutions for both customers and the company.
- Assisted customers by taking payments in a timely manner while ensuring sufficient funds were met.
- Cross trained with the fraud department to ensure customer safety with their checking and savings accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Science -
Mountain View College
Dallas, TX05-2024
Skills
- Attention to detail
- Documentation and reporting
- Active/Clear Communication
- Problem solving
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Analyst
Velera
03.2023 - Current
Associate of Science -
Mountain View College
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