Analyzed customer feedback to identify trends, improving service offerings and processes.
Developed training materials for staff, fostering consistency in customer engagement strategies.
Responded to customer needs through competent customer service and prompt problem-solving.
Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Explained charges, fees, terms of sales, and service agreements to over 50-85 customers daily.
Data Analyst Intern
Simon-Kucher & Partners
05.2022 - 08.2022
Assisted in developing visualizations to present insights to stakeholders
Collaborated with team members to analyze market trends and consumer behavior.
Participated in weekly meetings to discuss project progress and strategies.
Supported project documentation by compiling findings and recommendations.
Executed routine reports highlighting key performance indicators for management review.
Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights.
Collaborated with Business Intelligence, Operations, Servicing, Network and Sales teams to deliver recurring reports and ad hoc requests while utilizing SQL, Tableau and Excel.
Analyzed phone line, CSAT and agent productivity KPIs to help the servicing teams understand staffing needs.
