Cristal Luna Lombera
Redwood City,CA
Summary
Accomplished Reservation Agent and Day Porter with a proven track record in enhancing customer satisfaction and maintaining high safety and cleanliness standards. Excelled at First Transit, by leveraging exceptional customer engagement and facility cleaning skills. Demonstrated expertise in reservation software and a strong work ethic, significantly improving service delivery and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Reservation Agent
First Transit, Inc.
10.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Day Porter
Add Life Facilities Services
01.2020 - 09.2022
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Day Porter
Customized Performance
01.2018 - 12.2019
- Contributed to sustainability efforts with responsible use of resources during cleaning tasks.
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Performed cleaning and maintenance duties as directed.
Education
High School Diploma -
Menlo-Atherton High School
06.2017
Skills
- Customer Engagement
- Reservation software
- Telephone reservations
- Problem-Solving
- Phone and Email Etiquette
- Active Listening
- Customer Service
- Detail Oriented
- Critical Thinking
- Facility Cleaning
- Strong Work Ethic
- Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reservation Agent
First Transit, Inc.
10.2022 - Current
Day Porter
Add Life Facilities Services
01.2020 - 09.2022
Day Porter
Customized Performance
01.2018 - 12.2019
High School Diploma -
Menlo-Atherton High School
Similar Profiles
Richard RandallRichard Randall
Paratransit Bus Operator at First Transit, Inc.Paratransit Bus Operator at First Transit, Inc.
Victoria BombargerVictoria Bombarger
Transportation Safety Manager at First Transit, Inc.Transportation Safety Manager at First Transit, Inc.
Yvette GaddisYvette Gaddis
Transit Bus Driver at First Transit, Inc.Transit Bus Driver at First Transit, Inc.
Colby PeckColby Peck
Concierge at Sound UnionConcierge at Sound Union
Max MahleMax Mahle
In-room Dining Coordinator at Rosewood Hotels and Luxury ResortsIn-room Dining Coordinator at Rosewood Hotels and Luxury Resorts