Cristal Martinez

To obtain a position that will allow the customer service knowledge of service delivery, proven multitasking abilities, and commitment to maintaining professional relationships I've obtained to increase profitability and drive business results.

• Chase Card Services, San Antonio, TX, 01/01/17, 05/01/20, Credit Card Disputes Bilingual Sr. Specialist II, Responded to all incoming disputes cases by phone, acquired incoming documentation for dispute while maintaining a positive and professional relationship with customers, Processed chargeback claims/ resubmissions which consisted of analyzing and validating chargeback, Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues., Contacted merchants/customers by phone and in writing regarding return mail, and proper documentation regarding chargeback.
• Energy One Windows, San Antonio, TX, 07/01/16, 01/01/17, Marketing Coordinator, Spoke to home owners in various neighborhoods about a marketing program that gave them the opportunity to enhance the curve appeal and value of their home by adding energy efficient windows to their home., Qualified and set appointments with home owners that fit our company’s criteria/guidelines and explained the changes that will be happening to their home along with any other questions or concerns they may have.
• PetSmart, San Antonio, TX, 09/01/11, 07/01/16, Assistant PetsHotel Manager/ Pet Care Manager/Support Manager, Oversee team, Execute and ensure daily task are completed, Enforce Policies and Procedures, Ensure all pets in our facility have the highest quality of care, provide the best comfort and experience during their stay, In charge of associate and pet safety, minimizing casualties, and preventing injuries, Effectively handle customer comments, concerns, and complaints. Organize, fix, and submit work orders, ensure facility is clean and safe from hazards, and all tools, machines, and everyday objects are in working order, Placed, received, organized food, chemical, and office supplies for entire department, In charge of associate scheduling, requests, making reservations for future and existing guests, Checking In- Checking Out guests, and receiving or distributing payments, Organized all paperwork and emails, cleaned, and maintain the store for the next Opening/ Closing Manager, Balanced register tills and Money Safe, distributed and received all money deposits, and ensured we had sufficient funds in store daily and weekly, Responsible for adding, removing and organizing prices according to monthly and weekly sales, Worked the cash register and assisted customers in finding solutions to their pets’ needs

• Cameron Coley, (210) 748-7768
• Hector Tapia, (210) 777-7552
• Keith Adair, (210) 861-4815
• Yvette Franquiz (210) 825-4509