Cristal McClendon

• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Administered injections, medications and treatments as directed by the physician.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Organized patient charts before each day's clinic sessions began.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Inspected equipment to ensure proper working order prior to use on patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Registered new patients into practice management software program accurately entering demographic information.
• Filed insurance claims forms in accordance with applicable regulations.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Documented notes during patient visits.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Incorporated outside records into charts and EHR.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Educated patients about medications, procedures and physician's instructions.
• Responded to patient callbacks and phone-in prescription refill requests.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Collected samples from patients for laboratory testing purposes.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Administered injections, medications and treatments as directed by the physician.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Provided assistance to medical staff in performing minor surgical procedures.
• Organized patient charts before each day's clinic sessions began.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Incorporated outside records into charts and EHR.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Changed dressings on wounds to prevent infection and check for healing.

• Developed relationships with community organizations to facilitate continuity of care for discharged patients.
• Assessed financial resources available for post-hospitalization care needs.
• Planned visits with discharged patients in order to monitor progress towards treatment goals.
• Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate efficient discharges.
• Coordinated transportation arrangements for discharged patients who lack access to reliable means of transportation.
• Facilitated communication between hospital departments to ensure timely discharge of patients.
• Received referrals from doctors and other healthcare professionals regarding appropriate placement options following discharge.
• Served as a liaison between the hospital and other healthcare providers for post-discharge needs.

• Administered injections, medications, and treatments per physician directives.
• Assisted in minor surgeries and performed Pap smears.
• Monitored vital signs to ensure patient stability.

Conducted EKG tests to assess cardiac function.

• Performed ear irrigations to treat auditory conditions.
• Triage patients for same-day visits.
• Liaison between patients and providers for refill requests and medication refills.
• Organized patient charts before each day's clinic sessions began.
• Scheduled appointments for patients via phone and in person.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.