Cristal Medina
CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
6
6
years of professional experience
Work History
SENIOR COORDINATOR SPECIALTY PHARMACOVIGILANCE AND PRODUCT SAFETY
CVS SPECIALTY PHARMACY
01.2023 - Current
- Company Overview: Remote pharmacy specializing in specialty medications and pharmacovigilance
- Manage the entry and submissions of required adverse events or product complaints
- Generate reports while ensuring adherence to regulatory compliance timelines
- Generate ad hoc pharmacy work reports to deliver to pharmacy operations
- Collaborate within our SME pod with PAH, HEMO, and IVIG medications to meet daily productivity
- Communicate with manufacturers regarding Adverse drug event inquiries
- Daily communication with specialty drug manufacturer HUBs and prescribers to ensure smooth specialty enrollment process to fulfillment for complex specialty medication drugs such as:
- Immunology/Dermatology products- Tremfya, Stelara, Actemra, Cimzia, Cosentyx, Simponi, Remicade, Dupixent, Humira, and Enbrel
- Pulmonary Hypertension products- Opsumit, Uptravi, Veletri, Adempas, Treprostinil, and Letairis
- Hemophilia/Hereditary Angioedema products- Haegarda, Takhzyro, Ruconest, Hemlibra, Advate, Eloctate, Kovaltry, Jivi, and HumateP
- Producing daily pharmacy reports and managing entry to target stringent turnaround times and deadlines for adverse events and product complaints
- Verify accuracy, consistency, and timely submission for manufacturer reporting
- Daily use of cross-functional systems to verify patient information, details of adverse drug event/product complaints and dates that the adverse drug events and product complaints were reported to the pharmacy
- Communicating among the pharmacy and nursing personnel to ensure corrections or clarifications required for accuracy in reports
- Daily use of Excel for daily adverse drug event entry and reports
- Remote pharmacy specializing in specialty medications and pharmacovigilance
- Generated ad-hoc reports.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
PHARMACY SERVICE REPRESENTATIVE I
CVS SPECIALTY PHARMACY
07.2021 - 12.2022
- Company Overview: Pharmacy service providing medication coordination and patient support
- Coordinating and processing new patient medication needs and refills between patients, medical doctors' office, and insurance companies
- Educating patients on patient access regarding their specific therapies
- Assisted with prior authorization education to patients and claim processes
- Collaborated with medical doctors' offices to help coordinate claims and prior authorizations to ensure patients received medications promptly
- Addressed affordability issues with the patients and educating of the copay assistance programs available
- Once patient copay assistance is secured the claim is reprocessed and adjudicated to ensure accurate patient responsibility
- Generate audits for management on team performance and analyze data
- Delegate work assignments to team members and report to the chain of command
- Facilitated SME/PAL new hire training
- Partnered with management to understand current policies and procedures for future changes
- Updating and creating standard operating procedure documents
- Pharmacy service providing medication coordination and patient support
- Utilized data visualization tools to effectively communicate business insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created various Excel documents to assist with pulling metrics data and presenting information for best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
HEALTH ASSISTANT SUBSTITUTE
LOS BANOS UNIFIED SCHOOL DISTRICT
01.2019 - 08.2021
- Company Overview: Educational institution providing health assistance to students
- Delivered basic care services for students
- Administered prescription medications as needed
- Transferred written information into databases to maintain consistent, accurate student health records
- Examined and addressed abrasions, contusions, and other physical symptoms
- Communicated to parents of incidents for further information and follow-up care if needed
- Educated parents on medical resources for low-income families
- Educational institution providing health assistance to students
Education
High School Diploma -
Independence High School
A.A. - General Education
Merced College
B.S. - Health Care Administration
Capella University
Skills
- Data Entry
- Operating Systems
- Management
- Medical Terminology
- Organizational Skills
- Collaboration
- Standard Operating Procedure
- Customer Service
- Work Planning and Prioritization
- Communication
- Adverse Drug Reactions
- Pharmacy Operations
- Report Preparation
- Reporting Tools
- HIPAA Regulations
- Quality Assurance
- Project Support
- Microsoft Office
- Microsoft PowerPoint, Excel, and Word
- Statistics
- Analytics skills
- Classroom Analytics
- Decision-Making
Timeline
SENIOR COORDINATOR SPECIALTY PHARMACOVIGILANCE AND PRODUCT SAFETY
CVS SPECIALTY PHARMACY
01.2023 - Current
PHARMACY SERVICE REPRESENTATIVE I
CVS SPECIALTY PHARMACY
07.2021 - 12.2022
HEALTH ASSISTANT SUBSTITUTE
LOS BANOS UNIFIED SCHOOL DISTRICT
01.2019 - 08.2021
A.A. - General Education
Merced College
High School Diploma -
Independence High School
B.S. - Health Care Administration
Capella University
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