Cristal Mena
Queens,NY
Summary
Proactive and detail-oriented administrative professional with experience in medical office support, client relations, and team leadership. Skilled in patient scheduling, records management, and cross-team communication, with a proven ability to streamline processes, improve efficiency, and deliver exceptional service in fast-paced envirnoments.
Overview
8
8
years of professional experience
Work History
Medical Administrative Assistant
Chelsea Eye Ophthalmology
New York, New York
11.2024 - Current
- Manage daily operations for a high-volume ophthalmology practice, including patient scheduling, correspondence, and documentation.
- Ensure the accuracy of patient records, and streamline billing and insurance processes to reduce claim errors and improve turnaround times.
- Facilitate clear communication between providers, patients, and external partners, strengthening patient satisfaction and retention.
- Support clinical staff by coordinating workflows that improve efficiency in a fast-paced medical environment.
Administrative Assistant
Forestdale Inc.
Queens, New York
11.2022 - 11.2024
- Organized records and prepared weekly reports, improving documentation accuracy and compliance.
- Coordinated appointments across health, education, and employment services, ensuring timely access to resources.
- Assisted clients with community resource navigation, improving service utilization, and client outcomes.
- Supported family development programs by promoting skill-building and safe, organized home environments.
- Collaborated with case planners and external agencies to strengthen service delivery and client engagement.
Store Manager
R & M Liquor Store
Brooklyn , NY
11.2017 - 11.2022
- Directed and trained a team of employees, fostering a high-performing environment that increased sales and efficiency.
- Oversaw inventory management and implemented quality control measures, reducing product loss, and improving margins.
- Managed vendor relationships and optimized ordering processes, ensuring consistent product availability.
- Improved customer satisfaction through effective staff coaching, problem resolution, and personalized service.
Education
Bachelor of Science - Criminology
John Jay College of Criminal Justice
New York, NY12-2021
Skills
- Medical Reception and Patient Scheduling
- Records and Document Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Service and Communication
- Organization and Time Management
- Team Leadership and Collaboration
- Attention to Detail and Confidentiality
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Administrative Assistant
Chelsea Eye Ophthalmology
11.2024 - Current
Administrative Assistant
Forestdale Inc.
11.2022 - 11.2024
Store Manager
R & M Liquor Store
11.2017 - 11.2022
Bachelor of Science - Criminology
John Jay College of Criminal Justice
Similar Profiles
Jean BarnardJean Barnard
Billing Specialist at Ophthalmology Surgery Center (Premier Eye CareBilling Specialist at Ophthalmology Surgery Center (Premier Eye Care
Kelly WenrichKelly Wenrich
Surgical Coordinator at Carim Eye & Retina Center/ Galiani OphthalmologySurgical Coordinator at Carim Eye & Retina Center/ Galiani Ophthalmology
ELIZABETH A. BARTONELIZABETH A. BARTON
Practice Manager at Mason Eye Clinics, Ophthalmology, University of MissouriPractice Manager at Mason Eye Clinics, Ophthalmology, University of Missouri
AMAIMA TAHIRAMAIMA TAHIR
Intern at St. John’s UniversityIntern at St. John’s University
Jeton MorinaJeton Morina
Litigation Paralegal at Silver & Kelmachter, LLPLitigation Paralegal at Silver & Kelmachter, LLP