Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cristal Morillo

The Bronx,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Cashier

Loly Pharmacy
The Bronx, NY
02.2024 - 08.2024
  • Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
  • Processed payments accurately using cash registers and credit card machines.
  • Provided accurate change for transactions and balanced the daily till at the end of each shift.
  • Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
  • Verified patient information to ensure accuracy of prescriptions filled.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Answered phone calls from customers regarding product availability and pricing information.
  • Assisted customers with locating specific items within the store.
  • Operated computer systems to enter customer orders into the system.
  • Answered customer questions and referred to pharmacist for medication information.
  • Processed credit card, EBT and cash payments with electronic computer system.
  • Monitored and replenished supplies for the cash register and checkout area.
  • Adhered to all federal, state, and local regulations governing the sale of pharmaceuticals.
  • Managed cash drawer, ensuring accurate cash handling and daily reconciliations.
  • Handled phone inquiries, providing information on store hours, services, and prescription status.
  • Counted and balanced cashier drawers.

Front Desk Agent

DocGo
Manhattan, NY
10.2023 - 02.2024
  • Greeted customers in a professional and friendly manner.
  • Monitored security cameras in lobby area as needed.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Input and confirmed reservations for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered phones, responded to inquiries, and took messages.

Team Leader

Pret A Manger
Manhattan, NY
05.2019 - 11.2022
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Ensured compliance with all safety regulations in the workplace.
  • Offered training and support to keep team members motivated and working toward objectives.

Manager

Wendy's
Manhattan, NY
04.2018 - 10.2019
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

High School Diploma -

Fordham High School For The Arts
Bronx, NY
06-2018

Skills

  • Quality Assurance
  • Professional Appearance
  • Telephone Etiquette
  • Customer Assistance
  • Customer Service
  • Team Leadership
  • Problem-Solving
  • Multitasking
  • Cleaning and sanitizing
  • Organizational Skills
  • FLUENT IN SPANISH

Languages

Spanish
Native/ Bilingual

Certification

  • Certificate In First Aid & CPR
  • Certificate For Attendants & Monitors

Timeline

Pharmacy Cashier

Loly Pharmacy
02.2024 - 08.2024

Front Desk Agent

DocGo
10.2023 - 02.2024

Team Leader

Pret A Manger
05.2019 - 11.2022

Manager

Wendy's
04.2018 - 10.2019

High School Diploma -

Fordham High School For The Arts

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Cristal Morillo