Cristal Peña
Fort Lauderdale,FL
Overview
13
13
years of professional experience
Work History
Front Desk Administrative Office Assistant
Designer Eyes
Sunrise, FL
12.2022 - Current
- Perform day to day operations, answering phones, maintaining access to building, greeting visitors, assisting with each department's needs
- Purchasing and distributing supplies for corporate office, warehouse and retail store
- Receive, sort and distribute daily mail and packages
- Clerical duties, filing, photocopying, faxing, invoicing
- Handle sensitive information and maintain confidentiality of business owner files and personal requests
- Assist the accounting department in posting invoices, credits, and orders
- Store sales cash deposits, distributions and chargebacks
- Manage Monthly Supply Consolidation of Owner receipts and Company receipts
- Update general files, calendars and schedule services for corporate building
- Arrange permits, inspections and work orders for service request
- Organize company events, birthdays and lunch meetings
- Assist warehouse with scanning and packaging of merchandise
- Oversee cleaning staff, maintain a sanitary work environment, stocking of kitchen and cleaning supplies.
Brand Executive and Marketing Assistant
Fontainebleau Aviation
Opa Locka, FL
01.2021 - 09.2022
- Build brand awareness through various media outlets and company events
- Booking of services, researching and hiring vendors, and rental equipment
- Compose company memoranda, newsletters, reports and other confidential documents
- Schedule and confirm meetings and appointments, update management calendar, booking of travel arrangements
- Conduct purchasing of inventory to ensure necessary merchandise is available
- Manage the shipment and receipt of all products, materials, and supplies for marketing events, customer service, and company operations
- Generate a monthly expense report for accounting within each department in the FBO
- Provide support for the completion of tasks in other departments, as needed.
Customer and Guest Services Support
Fontainebleau Aviation
Opa Locka, FL
10.2020 - 12.2021
- Welcome visitors in a professional and courteous manner, whether in person or on the phone and answer or direct telephone inquiries to other departments
- Accountable for assisting clients with inquiries regarding service requests for aircrafts, ground transportation, hotels, catering, linens, personal vehicle detailing, aircraft maintenance, tow movements
- Create and process daily invoices for services utilized by clients and tenants
- Provided excellent communication skills, oral, written and via two-way radio communication and ground radio for air pilots
- Responsible for processing contract fuel, billing complex fuel invoices and processing maintenance charges
- Experience with handling customer complaints and difficult scenarios under a fast environment.
Customer Support – Call Center Associate
Broward County Health Department
Fort Lauderdale, FL
04.2019 - 09.2020
- Manage inbound and outbound calls in a timely manner, following company's communication “scripts”
- Operated over 100 calls per day
- Prepare charts with appropriate forms and maintain participant’s records
- Pull and file charts for active, pending and terminating participants
- Identify customers’ needs and wants, to best provide information, solutions and alternatives to issues
- Interaction with various departments to ensure accuracy and up to date with programs eligibility
- Contact nutrition and medical offices to obtain health information as necessary
- Responsible for file management by collecting basic participant information for eligibility screening and creating new household information in computer system
- Research in depth every customer/patient issue/complaint in order to provide solutions to them
- Utilize medical office software to schedule new and follow-up appointments for patients
- Register new patients and update necessary records, maintaining confidentiality of all patient records.
Sales Lead - Assistant Manager
Nordstrom
White Plains, NY
11.2014 - 04.2019
- Standard office operations related to sales paperwork / supervise the daily tasks of support staff
- Responsible for reviewing and filing of employees’ time sheets and daily sales sheets
- Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
- Process merchandise onto floor and ensure promotions accuracy to the company's standards
- Finalize price changes, damages, and transfers and receive plus process trailer delivery for each department
- Maximize stockroom space and maintain the highest level of organization
- Strong Product knowledge of high-end inventory
- Maintain and exceed weekly sales goals, coach and lead sales associates in assessing customer needs and driving sales targets
- Held meetings with managers & buyers regarding customer concerns.
Financial Aid Assistant
Berkeley College
White Plains, NY
08.2013 - 08.2015
- Answer and direct phone calls/ Organize appointments
- Work with the Financial Aid Advisors, students, parents and Admissions Representatives to help resolve financial aid issues
- Scanning, faxing and sending emails
- Data entry, filing, tracking of financial aid applications, documents and forms
- Working relationship with Admissions, as well as all other institutional departments.
Clerical Assistant
Aero Unlimited
Fort Lauderdale, FL
06.2011 - 09.2012
- Answered phone calls and organized appointments
- Filed company records for airplane parts
- Checked and distributed documents and correspondence
- Maintained filing systems, plus office inventory.
Education
Continuing Candidate for Bachelor of Business Administration Degree - Merchandising And Management Online
Berkeley College
Skills
- Bilingual (English and Spanish)
- Excellent workflow management
- Great attention to detail
- Experienced in a multitasking environment
Timeline
Front Desk Administrative Office Assistant
Designer Eyes
12.2022 - Current
Brand Executive and Marketing Assistant
Fontainebleau Aviation
01.2021 - 09.2022
Customer and Guest Services Support
Fontainebleau Aviation
10.2020 - 12.2021
Customer Support – Call Center Associate
Broward County Health Department
04.2019 - 09.2020
Sales Lead - Assistant Manager
Nordstrom
11.2014 - 04.2019
Financial Aid Assistant
Berkeley College
08.2013 - 08.2015
Clerical Assistant
Aero Unlimited
06.2011 - 09.2012
Continuing Candidate for Bachelor of Business Administration Degree - Merchandising And Management Online
Berkeley College
Similar Profiles
Tahimi AraozTahimi Araoz
Assistant Manager at Designer EyesAssistant Manager at Designer Eyes
Vivian ChaumontVivian Chaumont
Licensed Optician at Designer EyesLicensed Optician at Designer Eyes
Stephany Puerta RestrepoStephany Puerta Restrepo
Key Holder at Designer EyesKey Holder at Designer Eyes
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services