Cristal Rabago
Texas Eye and Laser Center
Fort Worth,TX
Summary
Detail-oriented Administrative and Operations Professional with over 15 years of experience enhancing workflows and supporting leadership in healthcare and education. Demonstrated expertise in project coordination, record management, and schedule organization while fostering strong relationships with multidisciplinary teams. Committed to compliance and operational efficiency through effective communication and meticulous documentation.
2
Languages
1
Certification
21
Years of experience
Work History
Clinical Research Coordinator
10 Months- Serve as the primary point of contact for physicians, study participants, sponsors, and monitors throughout the research process.
- Developed and maintained Excel tracking systems to effectively monitor participant enrollment, visit schedules, regulatory deadlines, and study progress.
- Serve as the primary point of contact for study participants, sponsors, and monitors throughout the research process.
- Review study documentation for accuracy, completeness, and protocol compliance before sponsor submission.
- Maintain confidential participant records and electronic databases, ensuring data integrity is protected.
- Educated participants on study procedures and informed consent documents, facilitating understanding and supporting informed decision-making.
- Coordinated multiple concurrent studies while balancing competing priorities and meeting deadlines.
- Maintain confidential participant records and electronic databases while protecting data integrity.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
Optometric Technician
6 Years 6 Months- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Educated patients on contact lens care and proper eye health practices.
- Managed patient records using electronic health record systems for accuracy.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Supported optometrists during eye examinations, improving efficiency and effectiveness of patient assessments.
Special Education/ Inclusion Aide/Office Paraprofessional
3 Years 2 Months- Maintained confidential student records and documentation.
- Supported teachers and administrators with daily classroom and administrative responsibilities.
- Assisted with scheduling, communication, and organization of student services.
- Built positive relationships with students and families while supporting educational goals.
- Managed multiple priorities in a fast-paced educational environment.
- Supported inclusive learning environments for diverse student needs through individualized assistance.
- Monitored student progress, providing feedback to enhance learning experiences and outcomes.
- Assisted in developing adaptive materials and resources to accommodate various learning styles.
- Participated in ongoing professional development opportunities related to inclusion strategies and best practices in education.
- Promoted social-emotional development through group activities and individual mentoring sessions tailored to each student's unique needs.
- Implemented behavior management plans to maintain a positive classroom atmosphere for all learners.
- Assisted in developing instructional goals based on each student's unique strengths and challenges.
- Documented necessary accommodations as well as updated IEPs accordingly.
- Provided one-on-one support for students with special needs, enabling them to fully participate in classroom activities.
- Set up visual aids, equipment, and classroom displays to support teachers' lesson delivery.
- Observed students' performance and recorded relevant data to assess progress.
- Offered student support through special accommodations, extra assistance, and assessments.
- Understood and acclimated to teachers' routine to provide classroom coverage.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Handled confidential information discreetly, safeguarding sensitive data within the workplace.
- Maintained a high level of professionalism while interacting with clients both over the phone or in-person helping maintain a positive organizational image.
- Maintained a well-organized work environment through diligent attention to detail and consistent follow-up on tasks.
- Supported office staff, completing tasks such as data entry, filing, and scheduling appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Ophthalmology Technician/Clinical Scribe
5 Years 9 Months- Delivered exceptional customer service while maintaining patient confidentiality.
- Assisted in patient preparation for ophthalmic examinations and procedures.
- Conducted preliminary tests including visual acuity, Goldman, and refraction evaluations, Humphrey Visual Field, pachymetry, A-scan
- Managed patient records using electronic health record systems for accurate documentation.
- Educated patients on post-operative care and proper use of prescribed medications.
- Maintained and sterilized ophthalmic equipment to uphold safety standards.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Assisted ophthalmologists with note-taking and data entry in electronic medical records systems.
- Documented patient histories and chief complaints in real-time during ophthalmic examinations with Doctor.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Optometric Technician
2 Years 10 Months- Assisted patients with preliminary eye exams and history-taking.
- Operated diagnostic equipment to measure visual acuity and refractive errors.
- Coordinated patient scheduling, monitored patient flow throughout the office and properly communicated delays.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Educated patients on lens care and maintenance practices to enhance user experience.
- Maintained inventory of contact lenses and related supplies, streamlining ordering processes.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Manager/Optometric Technician
- Managed daily office operations to ensure efficient workflow and optimal staff productivity.
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Coordinated scheduling for patient appointments, improving overall office organization and patient satisfaction.
- Implemented inventory management processes, reducing supply shortages and ensuring resource availability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Organized and managed payroll and timekeeping operations.
- Verified insurance eligibility and benefits for patients to ensure accurate coverage information.
Education
High School Diploma
Skills
Regulatory Compliance/ Document Management
Data Management
Clinical Trial Management
Report Preparation
Administrative Operations
Project Coordination
Schedule management
Calendar Coordination
Process Improvement
Customer Service
Relationship Management
Team Collaboration
Problem Solving
Confidential Documentation
Microsoft Office
Recordkeeping and file management
Multi-line phone systems
Attendance monitoring
Activity planning
Accomplishments
- Successfully coordinated multiple clinical research studies simultaneously while managing competing deadlines, physician schedules, participant visits, and sponsor requirements.
- Developed and maintained Excel tracking tools to monitor patient enrollment, study milestones, regulatory documentation, and protocol-specific visit schedules.
- Built strong professional relationships with physicians, sponsors, study monitors, and research participants, serving as a trusted point of contact throughout each study.
- Maintained accurate, audit-ready regulatory documentation and study records to support sponsor monitoring visits and regulatory compliance.
- Independently learned clinical research regulations, study protocols, and electronic systems, allowing for a successful transition into the Research Coordinator role.
- Manage responsibilities across both masked and unmasked clinical trials while protecting study integrity and maintaining strict protocol compliance.
- Educate research participants on informed consent and study procedures, helping them understand expectations and make informed decisions before participation.
- Create a welcoming, supportive environment that encourages participant trust, engagement, and long-term study retention.
- Coordinated communication with physicians, research participants, sponsors, and internal staff to keep studies organized and progressing according to protocol.
- Recognized by colleagues and physicians for exceptional organization, attention to detail, dependability, and the ability to manage complex workflows with minimal supervision.
- Adapt quickly to new study protocols, sponsor requirements, and changing priorities while maintaining accuracy and high-quality documentation.
- Consistently demonstrate initiative by identifying workflow improvements, organizing processes, and developing systems that improve efficiency and reduce the risk of missed tasks.
Certification
- CPI (Crisis Prevention Intervention)
- Diopsy Certification
- Licensed Massage Therapist
- CITI Program- Good Clinical Practice (GCP)
- HIPAA
Languages
English
Spanish
Interests
Event Planning and Decorating
Floral Design
DIY Projects and Home Organization
Family Activities
Travel Planning
Photography
Personal Development
Volunteering
Fitness and Wellness
Timeline
Clinical Research Coordinator
Texas Eye and Laser Center
10.2025 - Current
Special Education/ Inclusion Aide/Office Paraprofessional
Joy James Academy of Leadership
08.2022 - 10.2025
Ophthalmology Technician/Clinical Scribe
Nethery Eye Associates
11.2014 - 08.2020
Optometric Technician
Eagle Ranch Vision Source
05.2008 - 11.2014
Optometric Technician
Ideal EyeCare & Optical
07.2005 - 05.2008
Lake Worth High School
High School Diploma
Office Manager/Optometric Technician
True Eye Care
2010 - 2011