Cristal Rivera
Kennett Square,USA
Summary
Qualified in customer service with 2 years in fast-paced customer service and Personable and professional under pressure. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
14
14
years of professional experience
Work History
Lead Two Year Old Teacher
Children of America
Hockessin, DE
03.2024 - Current
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Utilized age-appropriate assessment tools to track developmental milestones, informing tailored instruction.
- Received positive feedback from both parents and administration regarding the effectiveness of instructional methods.
- Established strong relationships with parents through open communication channels and parent-teacher conferences.
- Fostered independence in students by encouraging self-help skills such as hand-washing and clean-up routines.
- Promoted language development by introducing new vocabulary words during daily lessons and activities.
- Trained new staff members on best practices for early childhood education, contributing to a cohesive team dynamic.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Lead Teacher, Toddler Room
New Garden Early Care
Toughkenamon, PA
07.2021 - 03.2024
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- As well as planning and teaching them in English and Spanish as singing songs
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Organized special events like holiday celebrations or themed days to create memorable experiences for children and families alike.
- Maintained detailed records of each child''s developmental milestones, using this information to plan future lessons and provide personalized support.
cashier
wawa
06.2014 - 11.2017
child care
ymca
10.2016 - 03.2020
waitress
kennett square golf and country club
07.2012 - 08.2014
drive thru and cashier
mcdonalds
03.2011 - 07.2012
Education
High School Diploma - undefined
Kennett High school
01.2011
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Friendly and gets along with customers
- Always helping customers when they need help
- Speaks English and Spanish
- Positive attitude
- Energetic work attitude
- Hardworking
- Great on customers service
- Training development aptitude
Accomplishments
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
- Customer Service
Affiliations
International Customer Service Association
Timeline
Lead Two Year Old Teacher
Children of America
03.2024 - Current
Lead Teacher, Toddler Room
New Garden Early Care
07.2021 - 03.2024
child care
ymca
10.2016 - 03.2020
cashier
wawa
06.2014 - 11.2017
waitress
kennett square golf and country club
07.2012 - 08.2014
drive thru and cashier
mcdonalds
03.2011 - 07.2012
High School Diploma - undefined
Kennett High school