Cristal Rodriguez
Lancaster,TX
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Passionate and detail-oriented job seeker eager to learn new skills and step out of various comfort zones that will lead to higher successes amongst themselves and the team. Ready to receive feedback and criticism from others, including customers .
Overview
3
3
years of professional experience
Work History
Barista
High Octane Joe's LLC
02.2023 - Current
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting and conversing with customers with a friendly demeanor and promptly addressing their needs.
- Work under various weather conditions.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Move with a sense of urgency.
- Familiar with shift change and checklist duties.
- Pleasantly interacted with customers and coworkers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
YMCA Youth Leader
YMCA
05.2022 - 11.2022
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Established rapport with parents and guardians, providing regular updates on camper progress and behavior.
- Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
- Collaborated with fellow staff members to create memorable events such as talent shows, field trips, and themed days.
- Enhanced camper experiences by developing and implementing engaging activities tailored to various age groups.
Customer Service Representative
The Home Depot Inc
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Arts - Art History
University of North Texas
Denton, TX12.2026
Associate of Arts - Liberal Arts And General Studies
Cedar Valley College
Lancaster, TX04.2024
Skills
Friendly and outgoing
Active listener
Adaptive and creative
Customer Retention
POS System Operation
Fluent in Spanish
Attention to Detail
Opening and closing duties
Team Player
Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Barista
High Octane Joe's LLC
02.2023 - Current
YMCA Youth Leader
YMCA
05.2022 - 11.2022
Customer Service Representative
The Home Depot Inc
08.2021 - 03.2022
Bachelor of Arts - Art History
University of North Texas
Associate of Arts - Liberal Arts And General Studies
Cedar Valley College
Similar Profiles
Yazan ElayyanYazan Elayyan
Intern at High Octane GamezoneIntern at High Octane Gamezone
Zachary BlumbergZachary Blumberg
Assistant Sales Manager at High Octane Harley Davidson/Boston HarleyAssistant Sales Manager at High Octane Harley Davidson/Boston Harley
Jose JasarenoJose Jasareno
Welding Contractor at High Octane Welding LTDWelding Contractor at High Octane Welding LTD